Campus Pride Jobs

This remote Service Desk-Contact Center Agent shall record, track, handle, coordinate, and either resolve, route, or escalate all requests for service. Requests for service include but are not limited to requests for information; customer interactions; questions; comments; and issues. All customers and requests for service shall be captured in a request for service or ticket management system. Employment begins with paid training, and we help you build confidence and experience to be successful in the technology field. The pay rate for this position will be commensurate with the wage scale for your specific location, as needed. The start date for this position is projected to be February 1st, 2025 Essential Duties and Responsibilities: Requests for Assistance will most frequently be from individuals interested in service, individuals involved in the application process, currently serving members, recent alumni and institutions. Inquiries may include, but are not limited to: Access, error messages, and guidance with program self-service options Education Award payments Student loan interest payments, to include Public Service Loan Forgiveness Forms General inquiries about the various programs and initiatives Updating members or recent alumnis personal information Assistance completing an application or finding a volunteer project Assistance completing reference forms for applicants Questions related to a members living allowance Minimum Requirements: Must be able to pass a federal background check High school diploma or equivalent 1+ years contact center experience Typing speed of at least 25 wpm Excellent computer skills including an ability to analyze and troubleshoot common computer and technology issues Ability to communicate applicable technical subject matter expertise to management and others. Professional communication skills, both written and verbal Strong attention to detail Ability to multi-task, prioritize and manage time effectively Cooperation and teamwork with peers Empathy and patience for customers with technical difficulties Must be able to read, write, speak fluently, and understand the English language. Ability to meet the home office requirements listed below. Substitution Include: Qualified or registered beneficiaries of NTIs Employment Network may substitute the 1+ years of contact center experience with: 6-12 months of contact center experience, OR 3-6 months of customer service experience AND successful completion of NTIs assigned trainings and certifications. Preferred Requirements: 6 months or more experience with submitting and managing IT Help Desk service tickets 6 months or more of previous Contact Center experience Technical support experience or advanced computer skills. Conditions of Employment: Successful completion of pre-hire testing Successful completion of background check and is required for this position. Must be able to provide proof of education such as a high school diploma, GED, or college transcripts. Must be able to provide proof of two valid and in-date forms of ID. Special Position Requirements: This remote position has full-time or part-time hours available, ranging from 24-30 hours per week (part-time) to 40 hours per week (full-time), between the hours of 8AM and 8PM ET Monday through Friday. Staff cannot be granted time off until completing 90 days of employment Physical Demands: While performing the duties of this job, the employee is required to stand; or sit; use hands to finger, handle, or feel objects, and type on a keyboard; reach with hands and arms; balance; speak clearly and hear. Specific vision abilities required by the job include close vision depth perception, and the ability to adjust focus. Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE Disability/Vets