Job Information
Diamond Jo Worth Casino SHIFT SUPERVISOR CAGE - $20.67/HR in Northwood, Iowa
SHIFT SUPERVISOR CAGE - $20.67/HR
Job ID: 35313
Position Type: Full-Time Regular
Department: CAGE/CREDIT - 130 - DWPSSCG00
Property: Diamond Jo Worth
Location: Northwood, IA
Education Required: High School or Equivalent
Experience Required: 1 - 3 Years
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Position Description:
Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies and procedures, laws and regulations.
Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
Maintain customer credit records.
Report and research any cage variance.
Ensure customers receive friendly, accurate, and timely service.
Audit and verify transactions with table games department.
Approve check cashing and credit issuance in accordance with established company policies.
Resolve customer complaints and disputes.
Perform duties of Casino Cage/Credit Manager in their absence.
Balance and fill the NRT machines on the casino floor.
Other duties as assigned by management.
Position Requirements:
Must be 21 years of age.
Prior experience with money handling transactions.
Minimum 2 years’ experience working in all facets of cage operations preferred.
Supervisory experience preferred.
Ability to utilize basic office machines as well as 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
Ability to operate CMS, ACSC, Microsoft Office, and KRONOS software and processes.
Excellent communication and interpersonal skills including the ability to read, write and speak English.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Ability to lift up to 26 pounds.
Ability to push/pull up to 50 pounds.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.