Job Information
Kaizen Auto Care LLC Customer Service Representative (Northglenn, CO.) in Northglenn, Colorado
The Kaizen Story
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training, and building relationships within the community.
Kaizen means to improve continuously; this is our motto every day. We work hard daily to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere.
We are excited about the next phase of growth and look forward to establishing
Kaizen Collision Center is the leading repair platform in the country. With our continued growth, opportunities for employees, and ability to supersede client relationships, Kaizen will continue to grow.
That's why we'd like to invite you to come and join our team! Whether you are an experienced technician or just coming out of trade school, this is the company for you.
UPDATED JOB OPENING! (URGENT) Job Opening: Customer Service Representative Job openings are available at the following branch locations of Kaizen Collision Center across various states.
Colorado branch location: 535 W 115th Ave., Northglenn, CO 80234
Position Title: Customer Service Representative Department: Operations Reports to: General Manager
Position Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process. Responsibilities: Review with customers and walk through the repair process: Greet customers by phone or in person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience. Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards. Perform administrative tasks: Administrative tasks include collecting payments, updating the rentals management portal (ARMS), supporting the general manager with expense documentation, and conducting Accounts Receivable follow-up. Additional responsibilities as assigned. Job duties/Job descriptions may be adjusted or added based on the needs of the business or at management's discretion
Requirements: Ability to work collaboratively with the team to meet shared objectives. Effective time management. Able to multitask and manage competing priorities Communicate effectively with teammates, customers, and business partners. Proficient with computers. Excellent customer service skills. Valid driver's license required. Eligible to work in the United States. Willing and able to pass a thorough background check. Preferred Qualifications: Bilingual (Spanish). Knowledge of the Collision Industry.
For Quick Applications, apply through any of the following : Kaizen Career Portal: Job Opportunities (paycomonline.net) -recommended Website: https://www.kaizenautocare.com/ Or Apply in person @ the Company job site
Job Type: Full-time
Salary: From $20.00 to $22.00 per hour
Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Paid time off Vision insurance
Experience level: 1 year Shift: Day shift Weekly day range: Monday to Friday
Work setting: In-person
Ability to commute/relocate: : Reliably commute or plan to relocate before starting work (Required)
Work Location: In person