Campus Pride Jobs

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work

• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills

• We offer a generous compensation and benefits package, 401K, and more

  Brief Description

  The CDM Associate II, is responsible for:

• Performing order entry and data maintenance duties, which include:

• • processing orders,

• results, and

• member/customer demographic changes.

• Managing orders/requests to successful resolution, in light of multiple system interactions.

• Relying on experience, independent judgment, and some creativity to perform the functions of the job.

• Working under general supervision.

  Specific Duties

  Primary duties and responsibilities of the CDM Associate II:

• Provide order processing, event registration (LMS), data maintenance, and scan/verify services, such that clean and error free data is loaded, agreed upon turnaround (TAT) time is maintained, and goals are achieved.

• Proactively seek out all sources of input associated with an assigned task.

• Work with other departments to ensure the most appropriate and timely response to customer account changes and assure continuity of College programs.

• Communicate and correspond with members, customers, and vendors to resolve ordering/account/data issues (includes receiving calls in support of the Contact Center).

• Assist with and execute ad hoc data quality projects.

• Support system enhancements and modifications through user testing.

• Perform functions within standard guidelines, such that department productivity and accuracy exceeds expectations.

• Record workload and/or other statistics as required.

• Offer support to other processors in order to meet deadlines or overcome staff shortages.

• Perform any required equipment maintenance and upkeep.

• Actively support the CDM team charter.

• Other duties as assigned.

  Knowledge / Skills Required / Preferred

  Personal:

• Strong grammar and spelling aptitude.

• Highly organized with strong attention to detail.

  Professional:

• Must be able to work in a team environment.

• Able to meet multiple deadlines in a high volume production environment.

• Able to analyze and solve problems, including the ability to apply business knowledge appropriately across multiple systems.

  Technical:

• Solid keyboarding skills.

• Technical aptitude and service orientation with good phone/communication skills.

• Strong working knowledge of personal computer and Microsoft applications necessary.

  Education / Experience

  Education:

• College preferred.

  Experience:

• Previous experience in order processing or remittance type positions.

• Experience with data capture, scanning, and imaging techniques preferred.

• Experience with Oracle and database applications preferred.

  Related certifications:

• N/A

  “The College of American Pathologists requires all new hires in customer-facing roles to be fully vaccinated for COVID-19 prior to the first date of employment. If you are unsure whether this position is customer-facing, please inquire with Human Resources. As required by applicable law, The College of American Pathologists will consider requests for Reasonable Accommodations.”

  Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act

Job Details

Job Family Customer Service

Pay Type Hourly