Job Information
Crate & Barrel Senior Director, Digital Strategy + Operations in Northbrook, Illinois
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as the Senior Director, Digital Strategy + Operations.
The Senior Director, Digital Strategy + Operations will drive digital strategy, sales, customer experience and operational efficiencies of CBH Digital channels and is responsible for managing best in class analytics, personalization and optimization, product discovery and customer experiences. This leader will also work closely with the Chief Digital Officer and leadership team and help shape digital commerce strategy to meet CBH strategic initiatives while ensuring effective expense and operations management to deliver profitable goals for the channel.
This is a hybrid position that requires 4-days at the Northbrook, Illinois office
A day in the life as a Senior Director, Digital Strategy + Operations…
Drive eCommerce strategy development in partnership with Product Management and merchandising teams while understanding financial implications
Participate in the creation of all eCommerce sales plans including detailed annual budget and rolling forecast for the eCommerce department, including sales, staffing, expenses, new projects and eCommerce administration in alignment with eCommerce team’s goals and roadmap
Provide financial support for new investment initiatives and evaluate proposed contracts from both a financial and strategic perspective
Lead the eCommerce Business Strategy team in maintaining world class analytics and sales planning. Develop meaningful KPIs, dashboards for the eCommerce team, Executive team and CBH organization. Provide regular, meaningful insights out of data that enables the team to take action to drive sales and adjust strategy
Identify strategic gaps and long-term growth opportunities for the business by researching industry benchmarks, market trends and competitive landscapes
Lead Product Discovery operational strategy, including optimizing customer experiences to drive personalization and sales across search, recommendations and browse
Optimize SEO results, prioritizing efforts with merchandising teams
Drive strategy and execution of key elements of the customer experience including shipping strategy and profitability, digital tools, and monogramming and personalization
Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance
Partner with CBH Strategy and other stakeholders to support new business initiatives
Operationalize new business opportunities through the integration of new technologies and customer facing features and services into the organization
What you’ll bring to the table…
Complete understanding of the purpose, vision and business plan of an eCommerce Department
Experience providing appropriate competitive analyses and benchmarking to members of the Executive team and eCommerce management team
Experience analyzing current and past trends using financial statements and KPIs to create projections of revenue and expenses for eCommerce
Experience partnering with Finance to oversee the development of detailed sales plans and ongoing forecasts for eCommerce channels by incorporating the sales impact of all marketing efforts and providing explanation for variances
Create ad-hoc reporting and analysis
Previous experience with perform research (including sizing) for potential initiatives to determine feasibility (e.g. online-only merchandise, outlet strategy, expand B2B online) as requested by senior management
We’d love to hear from you if you have…
Bachelor’s degree in Finance, Accounting, Business or related field
Master’s degree in Business Administration preferred
10 years experience in eCommerce | Digital leadership roles coupled with Financial experience, including Marketing exposure
5 years experience managing direct reports in Business Analytics, eCommerce or Digital
Experienced leader with sharp skills in influencing strategy and budget decisions for online business of at least $500m in sales
#li-hybrid
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.