Job Information
Randstad US senior desktop support technician in northbrook, Illinois
senior desktop support technician.
northbrook , illinois
posted september 6, 2024
job details
summary
$35 - $40 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1064741
job details
job summary:
Our client is looking for a Desktop Support Technician with experience supporting end users in a Microsoft environment!
The Desktop Support Technician will work onsite in Northbrook, IL, Monday through Friday.
They'll support the enterprise on Windows 11, MS Teams, MS Office 365, MacOS, and related IT needs. They'll also support conference room AV equipment, including Crestron, XiO Cloud and MTR systems (Microsoft Teams Rooms).
The Desktop Support Technician should have 5+ years' experience in the above tools and responsibilities and the ability to provide exceptional customer service to teams and leadership!
location: NORTHBROOK, Illinois
job type: Contract
salary: $35 - 40 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Support the enterprise on Windows 11, MacOS, mobile, and IT needs
Support conference room AV equipment, including Crestron, AirMedia, Mercury and XiO Cloud
Repair hardware including laptops and desktops
Install, move, and/or remove computer equipment as required for user physical moves
Prioritize, monitor, update, and close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups"
Address and resolve IT incidents and service requests and escalate to the appropriate upper tier IT teams when necessary
Create internal documentation and end-user training materials
Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance
Local travel required for onsite support
qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors (required)
skills:
Desktop Support
Desktop Support
Desktop Support
Desktop Support
Desktop Support
Technical Support
Desktop Support
Windows 11
MacOS
Mobile
Microsoft Office Suite 365
Networking
AV equipment
Crestron
XIO cloud
MTR systemsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.