Job Information
XPO, Inc. Associate Specialist, Accounts Receivable - Hybrid in North Richland Hills, Texas
Associate Specialist, Accounts Receivable - Hybrid
Requisition Id: 374832
Business Unit: Corporate
Location:
North Richland Hills, TX, US, 76180
What you’ll need to succeed as an Associate Specialist, AR at XPO
Minimum qualifications:
Excellent written and verbal communication
Able to prioritize and manage multiple responsibilities
Solid attention to detail, goal-oriented and able to build strong relationships with customers and other departments
Preferred qualifications:
High school diploma or equivalent
1 to 3 years of collections or customer service experience
Microsoft Office with intermediate Excel skills (v-lookup and pivot tables)
Previous collections software experience (HighRadius or GetPaid preferred)
Mainframe or ERP (Oracle preferred) experience
Able to read, translate and understand contractual agreements
Experience pulling, manipulating and analyzing large amounts of data
About the Associate Specialist, AR job
Pay, benefits and more:
Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 13 days of PTO over your first year
10 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day:
Answer inbound calls from customers in a fast-paced, goal-oriented collections department
Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data
Identify collections issues and forward them to cross-functional departments for resolution
Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances
Perform uploads and downloads of data to various customer portals/websites
Have effective conversations with customers to identify what they need to pay for services rendered
Deliver exceptional customer experience in all interactions through inbound and outbound communications with both internal and external customers to meet organizational goals
#LI-Hybrid
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .