PSG Global Solutions Customer Care Advocate - Work from Home in North Carolina
We're looking for a Customer Care Advocate - Work from Home , working in the BPO industry in North Carolina .
Handles a high volume of incoming calls.
Gathers customer information, assesses and fulfills customer needs.
Educates customers regarding products and services.
Utilizes and navigates multiple systems simultaneously.
Resolves customer issues via one call resolution guidelines and/or escalated process.
Meets or exceeds company and client performance metrics.
Maintains a balance between company policy and client benefit in decision making.
Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers.
Dispositions calls, complies and generates report as required.
Accepts and embraces changes within the current business environment.
Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world.
Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.
Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!
Make things better. Develop great relationships. Have the career you want. Where you want.
Experience Required for Your Success
1+ year of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
6 months of call center customer service experience, medical background is a huge plus
Stable work history
Strong detail orientation and excellent communication/listening skills
Ability to pass all skill assessments including demonstrated experience with Microsoft applications
Ability to pass a drug screen and background check
Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
Strong decision making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player
Must be able to maneuver multiple applications while assisting callers
The pay we are offering is 27,560 per year.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .
Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability