Campus Pride Jobs

The Desktop Support position provides technical assistance for onsite employees as well as a remote workforce in supporting a Windows 10 environment. Responsibilities include, but are not limited to hardwaresoftware installation, image creation and deployment, troubleshooting of desktop and laptop computers, account creations and maintenance as well as some networking. The candidate must be reliable and friendly and be able to work collaboratively in a team environment. Candidate must also have 3+ years of experience working in a technical support role. Essential functions- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide technical support and troubleshooting for desktop hardware and software issues both in person and over the phone. Install, configure, and maintain desktop operating systems and applications for employees. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Set up and configure user accounts and permissions. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Image new computer hardware in preparation for deployment to end-user, install and update computer software. Support key (Artiva) application which is our CRM. Collaborate and escalate within the IT team to determine and resolve problems in a timely manner. Manage helpdesk ticketing system, provide regular updates to users. Manage requests to meet business SLAs Competencies Computers and Electronics Knowledge of Windows 10, MS Office 0365, Active Directory and Manage Engine (or equivalent Help desk application) Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Time Management Managing one\'s own time and the time of others. Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Strong customer service skills with the ability to communicate technical information to non-technical users. Required Education and Experience 3-5 + years working within a Desktop Support environment. Solid understanding of Networking LAN/WAN. Experience supporting VOIP environments in terms of troubleshooting network backbone components through to softphones desired. Experience with help desk software and remote support tools. Proficiency in troubleshooting desktop hardware and software issues. Understanding of firewall concepts and network security principles. Hardware Desktops, Laptops, Multifunctional Network Printers, VOIP phones. Software Microsoft Windows 10, Microsoft Office Products 2013-365, Microsoft Active Directory. Physical/mental demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.