Job Information
Amergis Bilingual Customer Service Representative | $26/Hour in Norman, Oklahoma
Amergis Healthcare Staffing is seeking a Customer Service Representative to provide service and support to our customers. This individual interacts with customers to provide information in response to customer inquiries and handle/resolve complaints.
Responsibilities:
Effectively processes all incoming calls in a professional, friendly and timely manner
Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner
Provides customers with consistent, high-quality service in accordance with company procedure
Provides switchboard assistance as needed
Follows up on customer inquiries not immediately resolved (as applicable)
Recognizes, documents, and alerts the supervisor of trends in customer calls
May perform receptionist and operator duties
Performs various additional administrative functions as needed or assigned, including correspondence and filing
Performs other duties as assigned/necessary
Minimum Requirements:
High school diploma or equivalent (as applicable)
Basic reading, writing, and arithmetic skills required
Must be computer literate with the ability to learn customer service software applications
Professional verbal and written communication skills
Ability to effectively elicit/provide information to and from appropriate individuals (including but not limited to supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
General Comments Must be Spanish speaking bilingual
resume submission to me, they need to be local. Will do in person interview.
BASIC PURPOSE
Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
POSITION DESCRIPTION
· This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
· Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
· Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data.
· Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
· Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
· Receives or delivers materials and equipment.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills.
Level Descriptors
The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects.
Level III:
This is the career level where duties and responsibilities will be performed at all levels of complexity.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
Valued Knowledge, Skills, and Abilities
Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports.
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.