Job Information
Amergis Bilingual Customer Service Representative | $26/Hour in Norman, Oklahoma
Amergis Healthcare Staffing is seeking a Customer Service Representative to provide service and support to our customers. This individual interacts with customers to provide information in response to customer inquiries and handle/resolve complaints.
Responsibilities:
Effectively processes all incoming calls in a professional, friendly and timely manner
Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner
Provides customers with consistent, high-quality service in accordance with company procedure
Provides switchboard assistance as needed
Follows up on customer inquiries not immediately resolved (as applicable)
Recognizes, documents, and alerts the supervisor of trends in customer calls
May perform receptionist and operator duties
Performs various additional administrative functions as needed or assigned, including correspondence and filing
Performs other duties as assigned/necessary
Minimum Requirements:
High school diploma or equivalent (as applicable)
Basic reading, writing, and arithmetic skills required
Must be computer literate with the ability to learn customer service software applications
Professional verbal and written communication skills
Ability to effectively elicit/provide information to and from appropriate individuals (including but not limited to supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.