Job Information
TEKsystems ED Patient Access Tech in Norfolk, Virginia
As the Patient Access Technician - Emergency Department
If you’re ready to explore the next step in your career:
You’ll enjoy…
Career Opportunities – Tons of growth opportunities for your career
Standard Hours – 100% in office role. Monday-Friday with alternating weekends
3 shifts available:
9:00 AM - 5:30 PM
1:00 PM - 9:30 PM
5:00 PM - 1:30 AM or 7:00 PM - 3:30 AM
Competitive Pay - $18.00 an hour (depending on experience)
Expedited Interviews – Access to additional Resume support and pre-interview questions
Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
Top Local Company – Join one of the largest employers and hospitals within the Hampton Roads area
A day in the role…
Use customer service skills to greet, instruct, direct and assist patients and visitors upon arrival to the service area.
Facilitate the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
Work collaboratively with various departments on patient access related information.
Conduct pre-registration and insurance verification for services.
Provide coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs
Currently the patient registration techs in the ED are divided into 3 areas and they will be trained on all areas-
- Quick Book - this is the most basic patient registration when they walk into the ER. They will get the patient name, DOB, basic demographic info to get them checked in. There is no insurance verification at this point - they will go straight to the triage nurse to go over systems
- Minor Care - This is at the front (second desk) -insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems - getting the rest of the demographic info needed (up front provider who sees patient in triage room and one that sees patient in the waiting room)
- Main Treatment Area- this is the same process as minor care however these are for more serious patients - full registration
They also have mental health registration, which they are seeing alot of recently
Currently the ED is seeing a lot of mental health, trauma, cold & flu, etc--- NEED to be comfortable with this type of setting
Necessary Skills and Strengths:
Strong Computer Skills | Great Customer/Patient Service | Medical Terminology | Patient Registration | Medical Insurance Knowledge | Insurance Payer Knowledge | EMR Systems | Copay Collections | Multi-Tasking | Fast Paced Environment
Core Experience:
Medical Receptionist
Hospital Experience
Patient Registration
Patient Access
EPIC Experience
Must be comfortable working in an emergency department setting, keeping in mind the fast pace nature and the exposure to different medical conditions.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.