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Alba Wheels Up International Customs Brokerage Manager in Norfolk, Virginia

Fantastic opportunity awaits for an accomplished Licensed Customs Broker. Get ready to lead and inspire a highly skilled and committed team within a dynamic and expanding company that offers promising pathways for career advancement.

Job Description:

Responsible for the management and successful growth and development of a strong Customs Brokerage department. Coordinate and oversee the Customs Brokerage department to ensure the compliance of employees with the company policies, U.S. Customs regulations, customer service requirements/procedures, protection of the company liability and day-to-day clearing of inbound cargo.

Oversee, assist, train and maintain responsibility for the preparation of Customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities.

Responsibilities:

  • Organization and leadership of the Customs Brokerage department

  • Ensure that the Customs Brokerage Department is producing timely, quality and accurate flow of information by providing support and assistance as needed, and fairly distributing the workload

  • Identify strengths and weaknesses within the Customs Brokerage department and work to makes improvements where necessary

  • Train and advise department members in areas of Customs Brokerage Regulations (Provide additional training, instruction, re-distribution of work, etc.)

  • Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting practices

  • Monitor problem files and implement corrective action when needed

  • Issue work instructions to department members to ensure timely and orderly file flow including release, billing and auditing

  • Provide management guidelines, training and organization to the department. Show leadership abilities and initiative. Make adjustments to systems which will allow the department to function more effectively and efficiently as a whole

  • Outline responsibilities to each member of the department

  • Conduct regular department meetings, communicate department goals and expectations

  • Work closely with other departments and Alba Wheels Up offices to deliver a high level of service to our clients

Qualifications:

  • Bachelors Degree is preferred

  • Must have and maintain an active Customs Brokerage License

  • Customs Brokerage import experience

  • 4 - 5 years of experience in a supervisory/management role within a Customs Brokerage

  • department

  • Employee must have basic user knowledge of computer programs such as Word, Excel and

  • Outlook

  • Experience with Cargowise is a plus

  • Proven analytical and problem solving skills

  • Excellent communication skills, both verbal and written

  • Excellent team-building skills and ability to train staff

  • Ability to delegate workload to team

  • Strategic planning experience

  • Strong organization skills and ability to multitask

  • Proven professionalism and reliability

  • Strong mathematical skills, such as; appropriately add and compute fees, percentages taxes, currency conversions, weight, cube, measures, U.S. Customs and other agency fees

John A. Steer Company is an Equal Opportunity Employer

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