Job Information
Oracle Oracle EBS Supply Chain Management Techno-Functional Analyst in NOIDA, India
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Career Level - IC3
Responsibilities
Job Description
We expect candidate to have:
Strong supply chain business processes knowledge and concepts.
Hands-on implementation/Support experience in Oracle EBS/Fusion/SaaS Supply Chain Modules like OM, Shipping, Inventory, Procurement & Warehouse Management Systems. Any additional knowledge on Planning (Demantra/ASCP) and Transportation Management (OTM) will be added advantage.
Ability to relate the product functionality to business processes, and thus offer implementation advises to customers on how to meet their various business scenarios using Oracle EBS Supply Chain Modules.
Strong technical debugging skills using SQL, PLSQL, Reports etc.
Strong problem solving skills.
Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
Candidate should be team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
High flexibility so you remain agile in a fast changing business and organizational environment.
Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
Personal Attributes:
Self driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focused
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Flexibility
Organizational skills
Values and enjoys coaching/knowledge transfer ability
Values and enjoys teaching technical courses
Your Qualifications
The candidate should have 6+ years of techno-functional experience in Oracle Supply Chain Modules and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.
Skills - EBS R12 expertise with Techno-functional skills in Supply Chain (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems & Planning),
Technical Skills - Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher and Workflow.
Shift working is mandatory. Ready to work in shifts including night shift on rotation basis. The role will be based in Bangalore / Hyderabad/Noida
About Us
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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