Campus Pride Jobs

Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires shift work hours to support a 24X7X365 data center environment.

Please note: this position is available only in selected QTS Data Center sites and is a posted position only.

RESPONSIBILITIES, other duties may be assigned.

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.

• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.

• Provide remote hands and eyes services for customers.

• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.

• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.

• ·Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.

• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.

• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.

• Responds as required to building emergencies and customer requests.

• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

BASIC QUALIFICATIONS

• Two or more years of technical training, military training, or workplace equivalency

• Background in areas of IT, electrical, and/or mechanical

• Proficiency with MS Office Suite

PREFERRED QUALIFICATIONS

• One or more years of work experience in data center environment, NOC, or equivalent

• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.

• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.

• Strong written, verbal and interpersonal skills.

• Ability to function in a team environment.

• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.

• Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.

• The ability to acquire and apply job-related knowledge within set guidelines and expectations.

• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on TalentAcquisition@QTSDataCenters.com

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.