Job Information
Panasonic North America Senior Menu Analyst in Niagara-on-the-Lake, Ontario
Overview
Panasonic Canada Inc. is currently looking to hire for the position of Senior Menu Analyst.
Designs, tests, documents and implements menu solutions. Prioritizes and responds to all assigned POS menu requests and enquiries in timely manner. Participates in team discussions and resolution of issues. Keeps up to date with technology, hardware and software applications, and company product and service offerings. Actively uses T-SQL and proprietary applications and tools under the direction and guidance of the team lead or Manager. Provides functional and technical guidance to assist menu team members through the transfer of knowledge and addressing specific questions.
This is a full-time position.
This position is hybrid.
Responsibilities
Gathers, analyzes and prioritizes end user requirements based on urgency, severity and requested posting dates. Prepares detailed documentation and demonstrates proof of concept to confirm business requirements and functional specifications. Analyzes and approves proof of concept submissions from more junior team members.
Designs and builds menus in accordance with menu building standards, for all supported POS software platforms.
Performs tests in accordance with established guidelines and project plan. May follow up with team members to ensure project deadlines are met as instructed by the team lead. Participates in resolution of issues with the team.
Communicates status and issues to the team lead as required. Ensures on-time and quality delivery for assigned menu requests. Conducts peer reviews. Writes complex SQL queries and scripts.
Deploys menu updates, software updates and setting changes, including release notes and documentation. Reviews release timing to minimize technical conflicts and ensure timely resolution to customers.
Assign PLUs (Price look-up codes) as needed and maintain a repository of current and former PLUs as a master reference. Along with PLUs, routinely monitor, track and correct any anomalies in data integrity.
Provides fourth-tier support for menu-related issues including knowledge of POS settings, download distribution and underlying processes. Provides after-hours support as required on a 24/7 rotational basis.
Keeps up to date on hardware and software offerings and upgrades to ensure efficient resolution of escalated issues.
Provides functional & technical guidance and support to more junior team members. Provides performance feedback to the team lead.
Engages in upgrading knowledge and skills in current and emerging technologies, SQL queries, stored procedures, functions, etc. through the use of self-teaching options such as on the job training for proprietary offerings, through researching manuals, participating in software communities, or using other online options, and through the use of more formal options such as in-class sessions, webinars or formal institutional learning
Qualifications
Requires a college certificate or University Degree. Minimum 5 years of work experience in QSR menu management.
Experience on Point-of-Sale systems, UI/UX is a plus.
Advanced knowledge of Microsoft Office, particularly Excel. Advanced knowledge of SQL including stored procedures, functions, complex joins, transactions, etc. Knowledge and experience of managing content on websites and desktop applications.
Knowledge and experience on UI/UX are an asset. Experience with JIRA/Azure DevOps, project tracking tools, POS Hardware, and Networking.
Majority of work performed is completed in accordance with well-defined specification checklist. Regular trouble shooting and problem solving is needed to analyze and resolve bugs.
Advanced level Problem-solving skills are required to troubleshoot bugs. Design and implement solutions based on guidelines defined by menu team. Knowledge of routine and non-routine errors, the ability to pin down the issue, and define the alternatives to find solutions.
Mixture of independent and collaborative work. Also requires interaction with internal and external work groups and stakeholders. Frequent email communication and collaboration on MS Teams and other platforms.
Requires communication with and follow up on team members requiring rapport, sensitivity to ability and for cultural diversity.
BENEFITS & PERKS – WHAT’S IN IT FOR YOU:
Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Generous Parental Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks
HYBRID WORK MODEL
Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.
Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.
WHO WE ARE:
Meet Panasonic (https://careers.na.panasonic.com/sites/default/files/2023-04/Panasonic%20Talent%20Brand%20Book%202023.pdf) ! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us (https://www.youtube.com/watch?v=h-x_hDfMqb0) .
At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.
HOW TO APPLY
Please include a PDF copy of your current resume.
DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.
In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.
AODA POLICY
Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
Only candidates selected for an interview will be contacted.
We thank you for your interest in working for Panasonic Canada Inc.
#LI-HYBRID
REQ-148326