Job Information
GKN Automotive Warranty Engineering Leader in Newton, North Carolina
About Us GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.
Key responsibilities:
Responsible for theimplementation and maintenance of the warranty management process as aligned with GKN and customer requirements.
Define the methods and procedures for effective warranty part analysis.
Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPI’s).
Analyse warranty data for the early detection of warranty peaks and reliability risk predictions. Feedback Engineering, Manufacturing and other cross functional teams when appropriate.
Coordinate with customer to retrieve parts that failed in the field either from customer warranty centres or directly from customer sites.
Lead the parts return investigation with support from cross functional team to establish root cause and liability. Minimize number of NTF cases
Follow the applicable NTF processes per Customer requirements
Provide timely reporting of the part return investigation results to the customer and conclude liability. Retain appropriate documented information and warranty parts as evidence of analysis.
Engage in regular customer meetings to develop working relationship:
Review current warranty performance and agree/modify liability rates based on warranty parts analysis.
Participate or lead technical factor negotiations.
Assure that permanent corrective actions have been defined/implemented for each GKN’s liability warranty claim. Track the effectiveness of corrective actions in the medium/long term
Provide info / record info in the global Lessons Learned database
Track warranty costs and collaborate with finance team to identify ‘Ordinary costs’ and ‘Extraordinary costs’. Review warranty economic impact and make appropriate provisions.
Responsible for theimplementation and maintenance of the warranty management process as aligned with GKN and customer requirements.
Define the methods and procedures for effective warranty part analysis.
Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPI’s).
Analyse warranty data for the early detection of warranty peaks and reliability risk predictions. Feedback Engineering, Manufacturing and other cross functional teams when appropriate.
Coordinate with customer to retrieve parts that failed in the field either from customer warranty centres or directly from customer sites.
Lead the parts return investigation with support from cross functional team to establish root cause and liability. Minimize number of NTF cases
Follow the applicable NTF processes per Customer requirements
Provide timely reporting of the part return investigation results to the customer and conclude liability. Retain appropriate documented information and warranty parts as evidence of analysis.
Engage in regular customer meetings to develop working relationship:
Review current warranty performance and agree/modify liability rates based on warranty parts analysis.
Participate or lead technical factor negotiations.
Assure that permanent corrective actions have been defined/implemented for each GKN’s liability warranty claim. Track the effectiveness of corrective actions in the medium/long term
Provide info / record info in the global Lessons Learned database
Track warranty costs and collaborate with finance team to identify ‘Ordinary costs’ and ‘Extraordinary costs’. Review warranty economic impact and make appropriate provisions.
Review customer warranty debit/credit notes and make the corresponding objections to avoid over-payments
Assure that all warranty debit/credit notes are approved according to GKN Corporate Governance Guidelines
Develop warranty improvement roadmaps to meet customer and business objectives. Utilize and modify roadmaps when appropriate.
Undertake training when identified to improve business capability and allow for changes in technology and quality requirements.
Responsible for communication and enforcement of Environmental, Health, Safety and Quality policies and procedures
Product Safety Responsibilities
Adhere to the GKN Product Safety Policy and Product Safety Procedure.
Immediately report PPSI (Potential Product Safety and Integrity) concerns to the Quality Manager in production or the Chief Engineer in development
Qualification and Skills
Essential University Degree in technical field or equivalent experience.
Desirable Six Sigma training, CQE Certified, IATF Lead Auditor, VDA Lead Auditor
Customer communication skills (written and verbal)
Formal problem-solving skills (5WHYs, 8D, fishbone, PPS, Six Sigma, Red X, etc)
Experience with core quality tools, including SPC, PPAP, DFMEA and PFMEA
Experience conducting RCFAs (root cause failure analyses) on products.
Experience working in a Quality Function • CQI-14 Audit and knowledge • Leadership . Management experience• Operation and development of warranty management systems • Experience working with product warranties and analysing warranty data• Knowledge of customer standards and requirements• Interpretation of drawings and technical specifications (including GD&T)• Experience/training with ISO/TS 16949 systems• Understanding of GKN driveline products and processes • Experiment analysis such as MSA• Lean Principles, Continuous Improvement, or Six Sigma training Behavioural • Is self-aware and aware of others. Recognises what people need and responds flexibly.• Is positive and proactive; Self-motivated and able to motivate others. • Values continuous learning and growth; Learns from mistakes and identifies opportunities.• Takes ownership of actions, performance, and ways of working. Has personal credibility and impact. • Does the right thing and is constantly looks for better ways to do things. Challenges assumptions and looks for evidence. • Leadership by example• Develops personal objectives that align to company goals. Has clear purpose and CI plan linked to vision.• Develops performance and provides feedback; mentors and influences others.• Supports team through changes, ensuring two way communications.• Constantly develops own performance, focusing on speed, efficiency, and effective execution. Focused on continuous improvement and problem solving.• Commits to building relationships with customers and colleagues. Works effectively with diverse teams. Measures success through the eyes of the customer.
Language Skills
English - Essential
Spanish - Desired
Travel Requirements
- Some Travel to Customer Meetings or Engineering Centre but less than 10%
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.