Campus Pride Jobs

$1,000 Sign on Bonus for External Candidates

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

Are you ready to make a positive impact in health care? If so, you're the missing piece in our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians offers new opportunities for growth. Here, you'll experience:

• Exceptional teamwork

• Robust medical resources

• Passionate professionals with a focus on patient-centered care

Join ProHealth Physicians and play a pivotal role in shaping the future of health care in Connecticut. Caring. Connecting. Growing together.

ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services.

Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives.

The Operations Manager will provide operational leadership and management at a ProHealth multi-practice facility including a variety of healthcare services such as primary care practices (adult and pediatric), specialty care, acute care, lab, and imaging services. Responsibilities include the oversight and management of daily operations to ensure efficient, accurate administration of all admin support services. The Operations Manager will provide direct supervision of primary care, acute care, specialty and ancillary administrative support staff as well as coordinate a broad range of functions including patient check-in, checkout, phone coverage, registration, scheduling, budget management, etc. Participation in continuous improvement initiatives and lead admin support staff through transformative change will be required. This role will directly report to the Site Practice Administrator.

Primary Responsibilities:

• Serve as liaison between patients, staff and providers

• Support the care team and its patients by providing and documenting nursing care following established standards and practices

• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)

• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

• Provide attention to patients in a manner that builds confidence, trust and loyalty

• Act as a member of the care team, including preparing patients to be seen by collecting and recording(as applicable): Height and weight, Temperature, Current medications and Chief complaint and history

• Triage patients according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR

• Provide and document patient care such as giving injections and performing preventive screenings

• Educate patients regarding their illness or injury and provide instruction regarding self-management of their condition

• Carry out standing orders (i.e., authorizing prescription refills and ordering tests) consistent with ProHealth’s policies and procedures

• As appropriate, conduct outreach to patients in need of appointments or other services, to communicate test results and other information, and to follow up after appointments to be sure patients are following their plan of care

• Monitor task list in order to respond to tasks in a timely manner, follow up on overdue orders and monitor status of critical referrals

• Order supplies and vaccines and maintain appropriate records. Prepare and maintain equipment including sterilization

• Maintain knowledge of current coding, OSHA and CLIA regulations and ProHealth policies

• Assist care team to assure smooth office operation and delivery of excellent service through teamwork

• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited school of nursing

• Active unrestricted RN licensure in CT

Preferred Qualifications:

• Nursing experience

• Family practice and/or pediatric experience

• Phone triage experience

• Experience working on an electronic health record

• Experience with EMRs (Epic) and knowledge of medical terminology

Connecticut Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.