Job Information
Siemens Digital Industries Software Teamcenter Application Support Engineer in Newcastle upon Tyne, United Kingdom
Job Family: Customer Services
Req ID: 444023
Siemens Digital Industries Software
Let's make the difference together!
Meet the team - Video
Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the products we see in our daily lives are conceived and manufactured using our Product Lifecycle Management (PLM) software.
Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.
Siemens is a world leader in the Digital Revolution Industry, investing heavily in software companies (circa $11 Billion) to uniquely provide software that manages Mechanical, Electrical, Electronics and Software disciplines.
Working with a sister company, control electronics and drives provide a complete factory automation solution.
Please visit https: https://www.siemens.com/plm .
About the Role
As a Teamcenter Application Support Engineer you will be responsible for providing exemplary technical support to our customer base, solution partners and internal professional services teams. You will serve as the main point of contact for customers—typically liaising with Teamcenter system administrators through communication channels such as Microsoft Teams, telephone, and email, ensuring prompt and effective resolution of support cases.
We offer a role of responsibility, independence, and the opportunity to grow, develop, and proactively contribute. A teamwork culture with open communication and feedback is central to our work.
Area of Responsibility
Support Case Resolution: Handle incoming support cases from customers, analyzing their problems and providing timely solutions or workarounds that meet their needs. Collaborate closely with our global software development organization, peers and customer care teams to address customer issues efficiently.
Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.
Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues, leveraging your expertise to resolve difficult problems effectively.
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
Analytical mindset with the ability to diagnose and troubleshoot technical issues effectively.
Collaborative & communicative mentality, as well as analytical thinking, are traits we value.
Able to work effectively in a team with multiple nationalities and cultures.
Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
An ability to prioritize business-critical (escalated) issues.
Qualifications & Experience
Degree in Computer Science, Mechanical Engineering, Mechanical Design and/or professional experience
Excellent English skills (both written and oral)
Additional European language skills are an advantage, but not a requirement.
Desirable Technical Skills
Experience as a Teamcenter architect, consultant, engineer or system administrator would be advantageous.
Experience in managing and optimizing LDAP / Kerberos / SAML servers using Windows Domain Controllers and Active Directory
Knowledge of Linux and Windows Operating systems/servers
Understanding of Docker and Kubernetes
Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, network analysis / wireshark
Proficiency in Oracle / MSSQL database administration
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. Siemens. Making real what matters
If you want to make a difference – make it with us
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