Campus Pride Jobs

Job Classification:
Technology - Admin & Support
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, youll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.
Your Team
As a Lead, Service Management in the Operations Control Center you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve Observability of Incident, Problem, and Change Management. The Operations Control Center is the organizational unit owning the Incident, Problem, and Change processes. You will specialize in the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered.
Here is What You Can Expect on a Typical Day
Create observability and metric visuals for businesses and users to understand critical points of interest within Operations Control Center processes
Perform analysis and trending to identify areas of process improvement; lead continual improvement story creation/completion
Provide oversight and guidance on creation of observability views and provide thought leadership on continual improvement efforts
Create, code and support solutions to automate processes actively code against the roadmap
Employ an automation-first mindset, adding new value with automationembedded in solutions
Bring an applied understanding of relevant and emerging technologies, begin to find opportunities to provide input to the team and coach others and embed learning and innovation in the day-to-day
Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors
Significant Experience with several of the following:
In-depth understanding of Service Management Framework principles and processes and the ability to apply technical knowledge in project or program activities
Ability to gather management information and consolidate key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service
Experience with agile development methodologies and Test-Driven Development (TDD)
Applied experience with several of the following: ServiceNow, Tableau, Power BI, Power Automate, Microsoft Fabric, Dynatrace,
Experience with or ability to develop expertise with infrastructure fundamentals, database fundamentals, programming (including Python, JSON, Shell/Powershell scripting), web platforms (HTML, Sharepoint, Confluence), and cloud computing.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to communicate effectively (both verbally and in writing) with all the stakeholders.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis: ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Youll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, well help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. Youll be surprised by what this rock-solid organization has in store for you.
What we offer you:
Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
Retirement plans:
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programsto help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resourcesto help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Tuition Assistanceto help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
Employee Stock Purchase Plan:Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
To find out more about our Total Reward package, visitWork Life Balance | Prudential Careers.Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $115,800.00 to $172,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits....

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity