Campus Pride Jobs

A CSR lead supervisor represents the Department of Consumer Affairs (DCA) in responding to a wide variety of public inquiries regarding all aspects of the Professional Licensing. A CSR lead supervisor must at all times maintain a positive image of DCA while disseminating through, complex, and accurate information in a professional manner. Duties include supervising staff,responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DCA, the State of NJ, and InspiriTec. The position requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.Two years experience supervising in a call center or customer service setting is needed!