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JPMorgan Chase Credit Support Analyst in Newark, Delaware

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations. As active members in our communities, we offer lending, equity, training and mentorship to help power diverse businesses, expand affordable housing, support vital institutions and advance the sustainable change that our communities need now more than ever.

Wholesale Lending Services Wholesale Lending Services (WLS) is part of the JPMorgan Chase Commercial Bank providing lending servicing support to multiple business units across the firm and around the world. The group supports loan documentation, loan booking and funding, payment and fee processing, loan trading, collateral perfection and management, customer service and reporting and construction management for JPMorgan's traditional credit products (TCP).

The Credit Support Specialist works closely with Credit Risk and operations partners throughout the firm to create credit facilities in JPM's credit risk infrastructure. The Specialist is also responsible for maintaining client reference data and researching various reporting exceptions.

Role Summary


  • Review incoming credit requests and accurately enter facility and client information into the system

  • Effectively communicate with business partners

  • Manage the workflow of tasks / activities, queries, issues and requests made to the team, including identification, prioritization, and escalation where appropriate

  • Produce and monitor various exception reports adding commentary and resolving discrepancies as needed

  • Contribute toward team goal of meeting Key Performance Indicators (KPIs)

  • Research and resolve inquiries in a timely fashion

  • Actively participate in process improvement and other Organizational initiatives

  • Various other tasks

Minimum Requirements

  • Requires 2+ years of related job and industry experience or related Undergraduate degree.

  • Basic knowledge of investment banking products preferable, but not required

  • Must be highly organized with the ability to manage a variety of tasks

  • Loan operations experience preferred

  • Strong analytical, problem solving and decision-making skills

  • Excellent oral and written communications skills and strong interpersonal/client servicing skills

  • Solid working knowledge of Microsoft Office applications (i.e. Excel, Word and Outlook)

  • Team player with ability to work with colleagues in a collaborative manner

  • Effective time management skills

  • Ability to work in a fast paced and controls oriented environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans