Job Information
Robert Half Medical Customer Service Representative in Newark, California
Description
We are currently sourcing for Onsite Medical Customer Service Representatives for several roles with our client based in Newark, CA. These roles provide an exciting opportunity to work in a dynamic healthcare environment where exceptional customer service, accuracy, and compliance are paramount. The opportunity to transition to a full-time employee is based on performance and business needs
Key Responsibilities
Respond to a high volume of incoming telephone calls and referrals.
Assist patients with scheduling, registering, and canceling appointments.
Accurately document caller information and route calls to appropriate departments.
Identify and escalate urgent issues or operational needs as appropriate.
Navigate electronic medical records (EMR) systems to ensure patient information is current and correctly entered.
Meet and exceed quality assurance and regulatory compliance standards.
Deliver superior customer service while adhering to documented protocols and guidelines.
Utilize reference documents and knowledgebase tools to communicate accurate information about services.
Manage multi-line telephone systems effectively and perform additional department duties as assigned.
Requirements
Required Skills and Qualifications
Education: High School Diploma or GED equivalent.
Experience: Base role: Minimum of six months of customer service experience, preferably in a medical office or call center setting. Higher level roles require a minimum of 2 years of call center and healthcare experience.
Skills:
Typing speed of 40 words per minute.
Strong verbal and written communication skills.
Ability to handle complex software systems and accurately input data.
Excellent active listening and problem-solving abilities.
Composure under pressure and respect for diverse patients and clients.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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