Job Information
Charles B. Wang Community Health Center Patient Services Representative in New York
Full-Time Patient Services Representative
Reports To: Unit Manager
Lower Manhattan/Flushing Queens
New York
United States
Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.
Responsibilities :
Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
Schedule patient appointments effectively to ensure smooth service operations
Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
Assess and collect payment based on Health Center’s policy and procedure
Maintain confidentiality and compliance with privacy regulations
Perform other unit-specific duties as assigned
Minimum Qualifications :
High school diploma or equivalent; Associate degree preferred
Previous experience in a healthcare setting or customer service role preferred
Strong computer skills required, with proficiency in electronic medical record systems considered a plus
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask effectively
Knowledge of medical terminology and insurance procedures is a plus
Bilingual in English/Chinese
Compensation and Benefits :
Salary: $40,000.00 - 46,000.00 per year
Medical insurance
Employer-paid dental, vision, disability and life insurance
403(b) retirement savings plan
Flexible spending accounts for transit, parking, health and dependent care
Paid time off (28 days for the first year of employment)
Employee Assistance Program
Tuition reimbursement for eligible employees, and
The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program