Job Information
W Hotels Welcome Ambassador in New York, New York
VETERANS ARE ENCOURAGED TO APPLY
JOB SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
RESPONSIBILITIES -Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. -Maintain awareness of undesirable persons on property premises. -Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. -Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. -Speak with others using clear and professional language, and answer telephones using appropriate etiquette. -Develop and maintain positive working relationships with others. -Comply with quality assurance expectations and standards. -Read and visually verify information in a variety of formats (e.g., small print). -Move at a speed required to respond to work situations (e.g., run, walk, jog).
EDUCATION REQUIRED -High School diploma or GED
TO APPLY Visit the link below https://jobs.marriott.com/marriott/jobs/24096852?lang=en-us