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Job Description

Performs clerical and receptionist duties essential to the operation of patient care as directed and also receives instructions from physicians and nurses.

Qualifications

• High School Diploma or equivalent

Evidence of satisfactory job performance from previous employer and satisfactory references.

Basic computer skills to support a nursing unit/service.

Collective bargaining unit: SEIU 1199-MSW

SEIU 1199 at Mount Sinai West, BDE - Nursing Neonatal Intensive Care Unit - WST, Mount Sinai West

Responsibilities

A. Clinical/Technical/Service

1. Performs clerical and receptionist duties essential to the operation of patient care as directed and also receives instructions from physicians and nurses

2. Insures correct patient identification on all patient care medical record forms, documents and requisitions.

3. Maintains up-to-date patient rosters and staff assignments in Epic Bedtime and other demographic data in a timely manner (e.g., locator board, TPR, BP, weight book

4. Maintains a system for tracking the location of each patient on the unit.

5. Assigns RNs in Orchestrator as applicable

6. Maintains the Unit Staff Schedule for the shift, noting all breaks and coverage and assigned admissions either in paper or Epic Assignment Wizard

7. Schedules with appropriate departments and/or individuals, patient appointment, treatments, diagnostic procedures, etc.

8. Maintains neat and orderly bulletin boards. Posts and removes information appropriately in order to keep data current

9. Maintains a neat and orderly nurses’ station.

10. Responsible for maintenance of patients’ charts and removes selected excess pages from the patients’ charts and stores properly.

11. Files and/or staples laboratory and tests results into patients’ charts, (including computer print-outs)

12. Checks all patients’ charts daily for completeness, order and proper identity ( ie IMM forms, Patient Belongings List, CARE Act Authorizations form; Discharge Notice, Discharge Information, etc)

13. Performs a variety of duties relating to admission, discharge, death and/or transfer of patients in a timely manner in the EMR

14. Assist in patient flow by expediting the discharge status of patients in Epic/EMR and facilitating need for bed cleaning and assisting the nursing staff to take/receive hand off reports to accommodate admissions/discharges

15. Responsible for facilitating communication with the heath care team.

16. Assembles medical charts, prepares bed and door tags for admission

17. Requests from Medical Records, the old chart of re-admitted patients

18. Relays to other departments, relative information concerning admissions, transfers or discharges

19. Greets new admissions, introducing self and orienting patients to call system and physical facilities

20. Participates in safety initiatives on the unit to insure patient identification and zero harm

21. Maintains an up-to-date record of all patients who are discharged, deceased or transferred

22. Assists in the maintenance of par levels of supplies and equipment

23. Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area

Age Specific Competencies (Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric)

1.

1. Identifies physical, behavioral and emotional characteristics typical for the age group

2. Modifies approaches based on patient age-specific needs and responses to treatment

3. Provides care for patients based on age-specific needs

4. Uses communication techniques which are age appropriate

B. Organizational/Managerial

1. Participates in the department’s performance improvement activities as demonstrated by active collection and logging of required data.

2. Maintains patient/employee confidentiality in the management of information

C. Educational/Professional Development

1. Participates in the development of other staff members

2. Meets regulatory, licensure and annual health assessment requirements

D. Communication/Relationships

1. Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others

2. Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community

3. Performs a variety of receptionist duties with courtesy and sensitivity

4. Answers and screens phone calls, provides information, and refers calls when appropriate

5. Receives and transmits messages

6. Answers patients’ intercom call lights and refers requests to appropriate persons

7. Greets visitors and provides direction and non-medical information as necessary

8. Maintains positive communication with patients, visitors and staff

9. Adheres to the Mount Sinai Health System (MSHS) legal and ethical standards

10. May be required to perform other duties as assigned

Items 1-37 are essential functions of this position under the Americans with Disabilities Act

MSHS is committed to the tenets of diversity and workforce that is strengthened by the inclusion of and respect for our differences

About Us

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.9339 - $26.0289 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.