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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Relius ASP Technical Support team provides support for FIS Relius ASP applications. Support is provided for both browser-based solutions for retirement plan documents and government form filing and a remote desktop based solution for retirement plan administration. All applications are hosted in a FIS datacenter.

What you will be doing:

As a senior technical support engineer assigned to Relius you will be responsible for the following:

• Maintenance and tuning Relius systems running Microsoft Windows 2008, 2016 and 2019
• Troubleshooting critical issues such as system unavailability and system slowness
• Installing and upgrading Windows OS including Windows 2008 R2 to Windows 2016 and 2019 migrations and Domain migrations
• Investigating issues with Relius applications
• Liaison between Relius tech team and corporate network team including reviewing/monitoring network projects.

What you bring:

• B.S. in IT/IS or equivalent work experience.
• Availability for support beyond normal work hours in the event of an emergency that requires immediate resolution. (Exempt level position, no overtime)
• Knowledge of Microsoft Windows Operating Systems, including Windows 2008 R2, Windows 2016 and Windows 2019l
• Knowledge of Microsoft IIS, SQL and Oracle.
• Knowledge of networks and network practices
• Strong customer communication skills
• The ability to manage a project from start to finish
• Experience working with other teams (network support, application support)

What we offer you:

• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A fantastic range of benefits designed to help support your lifestyle and wellbeing

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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