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JPMorgan Chase Sr. Business Analyst - Experience Services - Partner Channel in New York, New York

As a member of our Partner Channelwe look first and foremost for people who are passionate around working with external partners and solving problems. You will be required to partner with Relationship Managers, Corporate Development leads, and Technology on daily basis. We embrace a culture of empowerment and experimentation, and we constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our all our customers.

In the role of a Sr. Business Analyst , you're directly responsible for the delivery of features and capabilities of Experience Services, in partnership with the product team, triad and cabinet into production, and in accordance with predicted timelines to meet Partner Channel roadmap.

Specific responsibilities include:

Grooming of an initiative into specific business requirements which will include:

  • Research and analysis of existing capabilities across products to appropriately leverage or supplement them with new requirements.

  • Research and analysis of production defects, control breaks, and monitoring gaps.

  • Establish understanding of customer needs to adequately define and prioritize requirements.

  • Partner with LRCC representatives to ensure requirements meet legal, control and risk standards.

  • Collaborate with DCE partners to ideate on user experience, create conversational flow diagrams and user interface specifications.

  • Componentize initiatives into executable Epics that will deliver business value to a customer within one release.

  • Define and write Stories for collaboration with tech partners that will deliver against requirements within one sprint.

  • Assist in testing and production validation of the delivered stories.

Drive timely delivery of owning initiatives through the following:

  • Collaboration and awareness of established target dates for customer readiness of initiative

  • Ensure grooming of Epics and Stories are completed timely to meet sprint goals and release goals.

  • Participate in technical desk checks with software developer and QA partners to iterate on requirements and acceptance criteria, leading to defect mitigation and efficiency of requirements delivery.

  • Collaborate with UAT partners on testing goals and timelines in accordance with release timelines.

  • Be accountable for defect resolution through prioritization and defining criticality using analytic metrics and severity guidelines, ensuring timely resolution or risk acceptance while mitigating customer impact.

  • Manage requirements associated to customer rollout approach of new capabilities.

Own the customer experience of implemented features and capabilities:

  • Ensure feature/capability is properly validated at time of release

  • Participate in monthly control checks ensuring continued feature/capability accuracy either through automation or manual checks

  • Escalate and prioritize any production defects in accordance with the level of severity and criticality of the defect, including participation and oversight of production triage, mitigation and remediation.

Participate in the Agile scrum ceremonies in order to achieve the above:

  • Daily Standup with Scrum Team

  • Desk Check Review

  • PO Sign-offs

  • Defect Review sessions

  • Backlog refinement / Epic refinement sessions / Story refinement sessions

  • Sprint Reviews

  • Sprint Retrospectives


  • 3+ years of business analysis or relevant experience as well as record of individual technical achievement

  • Experience with agile product development and software delivery lifecycle

  • Expertise in business requirements writing and communication.

  • Effective communicator with excellent written communication skills

  • Proven track record of delivery and new product feature creation

  • Ability to prioritize projects and efforts according to business need and industry trends

  • Familiarity with the business services and offerings associated with Chase

  • Ability to influence people at all levels across a broad variety of job functions

  • Demonstrated ability to manage tight delivery timelines and calmness under pressure

  • Commitment and self-motivation suitable to a start-up team

  • BA or BS in applicable field of study preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans