Job Information
Amazon Senior Marketing Manager, Ads VOC, Global Ads VOC in New York, New York
Description
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.
We are seeking an experienced, self-driven, and independent Sr Marketing Manager to join the Global Voice of the Customer (VOC) team to drive customer-obsessed decision making in Amazon Ads and beyond. This role will own communications and marketing strategy for the Ads Creative, Trust, and Support (ACTS) organization as well as work across the Ads business to drive a deeper understanding of the customer experience with advertising.
At Amazon Ads, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You will have experience working cross-functionally and will have an entrepreneurial approach to your work. You balance being strategic and tactical, and will roll up your sleeves to get the job done. You are an exemplary written and verbal communicator, detail oriented and have bar-raising problem solving abilities. We love people who innovate and use data to make decisions; who are passionate about delivering a great customer experience. You are encouraged to think big, invent, and take ownership.
Key job responsibilities
Develop and drive communications that engage and inspire around the organizational goals, launches, and other critical changes.
Ability to host engaging on-camera or in-person training sessions, events and interviews for Amazonians L4+ from around the world (through our AC2 mechanism or otherwise)
Experiment with new, creative ways to reach team members with the news and information they need to know to be effective in their roles.
Create high-quality, engaging communications across a variety of channels, including emails, FAQs, talking points, newsletters, videos, podcasts, announcements, and others.
Develop communication plans that think long-term, tying multiple communication mechanisms together into broader strategies.
Research, write, edit, and publish communications with a focus for quality, accuracy, and engagement.
Routinely measure and report out to stakeholders regarding the impact of communications.
Work quickly and precisely under tight deadlines, and prioritize and manage multiple projects at one time
Earn trust, provide sound counsel, and look around corners to spot emerging topics and develop proactive plans to communicate with a wide range of internal stakeholders.
Ability to create multi-media content (written, video, audio, visual, etc.)
About the team
The Ads Global VOC team rolls up under the Ads Creative, Trust, and Support (ACTS) organization within Amazon Ads with a unified mission to enable advertising business success by maintaining End Customer trust and by driving improvement for Advertisers, including our employees who serve them. We are a highly collaborative, diverse, and inclusive team of strategic thinkers and doers who also like to have fun!
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA
Basic Qualifications
6+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience communicating results to senior leadership
Experience building, executing and scaling cross-functional marketing programs
Experience using Microsoft Excel to manipulate and analyze data
Preferred Qualifications
Experience creating and executing integrated marketing lead generation campaigns using tactics that include live or virtual events, webinars, email, lead nurture programs, and CRM/sales insights
Experience with Salesforce and Tableau
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $205,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.