Job Information
American Express Senior Manager - Sales Analytics & Insights in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant Services (GMS) is the merchant acquirer, processor, and marketing partner for the millions of merchants around the world who accept American Express Cards.
The incumbent is part of the Global Coverage Reporting, Insights & Merchant Experience organization and will support the Merchant Acquisition (Sales) team in the Americas with analytics, insights, and reporting. This position will be responsible for performing analytical deep dives to help Sales Managers and Leaders understand merchant performance and underlying issues. Additionally, this position will manage business critical annual processes, and support senior leaders in making analytically driven strategy decisions.
This is an excellent opportunity to drive performance management efforts, build and leverage strong relationships with key stakeholders and partners to evolve Merchant Acquisition reporting and to develop new and insightful analysis.
Job Responsibilities
Lead annual processes such as forecasting, planning, target setting and monitor salesforce performance through reporting.
Use diverse analytical, problem solving and reporting skills to measure and analyze performance & adherence of Merchant Acquisition sales team to policies.
Proactively consult with key stakeholders to develop strategies, measurement and analysis methodologies and applications to evaluate the effectiveness of new strategies and tactics.
Undertake in-depth analysis of key business performance metrics, highlighting trends and identifying implications and opportunities for the business.
Partner and align with various stakeholders, business partners and teams including Global Merchant and Network Services (GMNS) Merchant Acquisition sales leadership team, pricing, operational excellence, risk etc.
Manage relationship with an analytics and reporting COE based in India.
Build and leverage strong relationships with key stakeholders and partners.
Qualifications
Strong analytical skills, with the ability to interpret data and understand complex processes, provide meaningful insights, and deliver relevant analyses across complex and dynamic business
Strong verbal and written presentation skills with customer centric focused.
Demonstrated project management ability.
Proven ability to influence others without direct authority within a matrix organization.
Ability to think strategically and bold, work independently and challenge the status quo
Advanced Microsoft Excel Skills
Working Experience with Tableau and SQL is a plus.
Bachelor’s Degree preferred or equivalent work experience.
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Data Mgmt and Analytics
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 24011442