Job Information
American Express Senior Manager-Digital Product Management in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
About Amex Digital Labs
Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our first-class servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.
The Global New Product Development and AI team in Digital Labs is hiring an experienced and passionate Product Manager to focus on Membership Growth and Experience Innovation. In this role you will be part of a dynamic team responsible for developing personalized, proactive, and predictive customer experiences that inspire card members to explore, book and buy.
This role will focus on developing a range of products and pilots that provide card members with new ways to engage with their membership benefits, tapping into the power of data, AI, and emerging technology to develop transformational customer experiences.
Responsibilities
Product Strategy Development: Work closely with cross-functional teams to develop and execute on the product strategy for new membership products and associated platform capabilities, aligning with company goals and user needs.
Feature Development and Delivery: Lead the ideation, prioritization, and delivery of new features and enhancements, focusing on key areas such as customer experience design, content curation, and personalized recommendation algorithms.
Cross-functional Collaboration: Collaborate closely with engineering, design, data science, business development and enablement teams to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.
User Insights & Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.
Performance Monitoring & Optimization: Establish key performance indicators (KPIs) and regularly monitor product performance, conducting A/B testing and experimentation to optimize algorithms, content relevance, and overall effectiveness.
Stakeholder Management: Effectively communicate product strategies, roadmaps, and progress to stakeholders, ensuring alignment and buy-in.
Requirements
A history of building new products (0→1) and shipping continuous improvements. Specific experience using data, machine learning (ML) and AI to solve customer problems is advantageous.
Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems.
A good understanding of commercial considerations with the ability to clearly articulate how your product will generate revenue for Amex.
Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience.
Ability to prioritize roadmaps across multiple competing priorities and timelines - with high consideration of user needs, technical feasibility, and business outcomes.
Clear understanding of UX design and customer research frameworks and principles.
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business, or related discipline).
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 24009794