Job Information
American Express Senior Manager - Digital Product Development in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
How will you make an impact in this role?
We are looking for a seasoned Product Owner to join our growing team and drive development of key Commercial products. The ideal candidate will possess thought leadership, exhibit strong communication and organizational skills, and have a proven record of delivering value while leading multiple priorities and tight timelines.
Key Responsibilities
Deep engagement and consultation with various business teams to understand current and future needs for product enhancements
Participation in, and support of agile practices and ceremonies to reinforce agile development and incremental delivery
Communicate technical requirements to cross-functional partners, including engineers, clients and executive leaders
Build and actively lead a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams. Facilitate resolution of risks, issues, and changes
Champion the product vision and roadmap with key partners and engineering teams
Coordinate with project teams and across the wider Digital Experience & Platforms team and other dependent teams to ensure timelines and requirements are aligned
Establish the product’s goals and reviewing success metrics to achieve commercial success, build return on investment analyses and optimization recommendations and develop appropriate tracking and reporting to measure performance post – launch to support
Required Qualifications
Passion for creating outstanding products and user-centric customer experiences
Comfortable working in a fast-paced environment, navigating ambiguity and steadfastly prioritizing
Ability to balance strategic thinking with tactical execution
Strong communicator - comfortable working with a range of cross-functional partners
Technical proficiency - an ability to clearly describe tradeoffs with users and engineers about certain decisions and good balance with business discernment with a track record of driving digital innovation and business metrics with a customer-first mindset
Highly organized - you can balance simultaneous projects, lead competitive research and thoroughly document your findings
Bachelor’s degree
5 years of related experience in Product Management and/or Product Development roles
Preferred Qualifications:
- Master’s degree
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Job: Product
Primary Location: US-New York-New York
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24006371