Job Information
Simpson Thacher & Bartlett LLP Senior Desktop Engineer in New York, New York
Description/Job Summary
The Senior Desktop Engineer is responsible for the continual analysis and evolution of current systems as well as providing recommendations based on the review and evaluation of existing and emerging technologies. A good understanding of all infrastructure technologies is essential as this role includes project involvement across many systems administration disciplines. The Senior Desktop Engineer should assume the role of SME within the client organization working with other infrastructure technical SMEs to deliver best of breed products and services.
Responsibilities/Duties
Test Firm-wide desktop software upgrades and installs; use scripting language to automate desktop tasks and provide recommendations
Collaborate with and mentor support teams to provide an optimum end user experience
Resolve escalated user and system issues as required
Analyze issues to determine if they are systemic and requiring a Firm-wide resolution
Troubleshoot and resolve product issues with vendors
Assess product changes for key Firm applications to determine the impact of changes on the user environment
Monitor product community sites for new methodologies and utilities to improve daily Firm operations
Provide in-house solutions for automating, streamlining and querying information from remote systems and databases
Accurately document instances in order to establish guidelines and procedures to assist user support in effectively resolving user issues
Source and implement troubleshooting utilities/tools as needed
Act as point of contact during Manager's absence
Must be available remotely during off hours as needed
Perform other duties as assigned
Required Skills
Minimum of 5 years of "hands-on" experience in an endpoint engineering role is required.
In-depth knowledge of installation and maintenance of Microsoft's client OS-Windows 7 and higher.
Knowledge of hardware and software configurations required to support a large-scale environment
Ability to deal with problems involving ambiguity or a few concrete variables in standardized situations
Advanced programming skills in multiple scripting languages to automate tasks Powershell, Python, VBscript, WMI, ADSI, XML, etc.
In-Depth knowledge of Microsoft enterprise services such as Active Directory, Group Policy, DFS, DHCP, etc.
In-depth knowledge of client provisioning technologies such as sysprep, SUS, MDT, SMS and Windows Installer.
In-Depth knowledge of Microsoft productivity applications-Office, Exchange, SharePoint, Project and Visio, etc.
In-depth knowledge of user persona solutions and data replication/synchronization technologies, USMT, UEV, FSLogix, Ivanti, UPM
Deep knowledge of endpoint management toolsets including Tanium, SCCM, Intune Endpoint Manager, etc
Skilled in troubleshooting hardware issues, software issues and using tools such as Windows Performance Analyzer, Procmon\Sysinternals, Wireshark
Ability to effectively present information verbally and in writing
Ability to work with minimal guidance; strong analytical skills
Ability to multi-task effectively in a fast-paced environment
Preferred Skills
Experience in a large multi-domain/multi-site organization preferred
Knowledge of unique legal applications
Required Experience
- 5 to 7 years of relevant experience required
Required Education
- Associate's degree or 2 years college courses required, or equivalent work experience
Preferred Education
- Bachelor's degree preferred
Details
Salary Information
NY only: The estimated base salary range for this position in NY only is $130k to $160k at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
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