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MTA Security Operations Center Operator in New York, New York

Security Operations Center Operator

Job ID: 6875

Business Unit: Bridges and Tunnels

Location: New York, NY, United States

Regular/Temporary: Regular

Department: ISD/Security Operations

Date Posted: Apr 3, 2024



Resume Due Date: April 17, 2024

Functional Job Title: S ecurity O perations C enter Operator

Department/Division: Internal Security Department

Work Location: Randall's Island


Earnings Potential: $ 62,825 - $82,458

Hay Points: 323

Overtime Eligibility: E ligible for paid overtime in accordance with FLSA


The S ecurity O perations C enter Operator has the following r esponsibilities : protecting and safeguarding MTA B&T revenue, property, and personnel through monitoring of, reporting on, and notifications regarding all electronic security systems in the Agencys 24/7 Security Operations Center. Responsible for assisting with security operations initiatives, as well as other projects and security initiatives delegated by the Manager of, Security Operations Center. Ability to work various rotating and non-traditional tours, as needed (evenings, overnight, weekends, holidays, etc.), and to be held for mandatory overtime.

This position will also be assigned and/or deployed to address any Internal Security Department or B&T Security issues as deemed appropriate.

This position is responsible for ensuring the security of MTA B&Ts revenue, property and personnel by staffing the Agencys 24/7 Security Operation Center.


A baccalaureate degree from an accredited college or university in criminal justice, security management, business administration, or public administration, f orensic s cience/ c omputing, a uditing, or a closely related major.

One (1) year experience in Criminal Justice, Security Management, Forensic Science/Computing, or a closely related field.

Additional years of experience can be substituted in lieu of education.

Associate degree in disciplines listed above and 3 years of experience as above.

High School Diploma and 5 years of experience as per above.

Proficiency in Microsoft Windows based operating systems, Microsoft office, and other applications.

Valid Drivers License

Proficient written and oral communication skills in English as well as the ability to collect and interpret data effectively from verbal and written sources.

Ability to work rotating and non-traditional tours (evenings, overnight, weekends, holidays )

Ability to be held for mandatory overtime.

Ability to work in a multi-faceted, fast paced, and high intensity emergency environment while maintaining a calm and professional demeanor.

Ability to make critical decisions based on current data, experience , and business rules.

Superior event/task prioritization, organizational, and analytic based reporting skills.

Ability to effectively complete multiple critical parallel/concurrent tasks (multi-tasking).

Ability to pass a thorough background investigation .


Network troubleshooting experience and formal training for Level 1 support.

Geographical familiarity with the New York City Metropolitan region.

Experience with access control systems, closed circuit television (CCTV) systems, intrusion detection systems or emergency dispatching (Police/Fire/EMS).

Ability to work independently with limited direction.

Previous experience in mass/public transportation systems.


MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).


MTA employees must apply via My MTA Portal ( . You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the Careers link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.