Job Information
Compass Group, North America RESIDENT DISTRICT MANAGER - Pipeline - NYC in New York, New York
Flik Hospitality Group
Salary: $150,000 - $160,000 / year
Other Forms of Compensation: Bonus
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
The Resident District Manager has overall global responsibility for, including but not limited to: Conference, Reservations, Reception Services and Workplace services. Will oversee the central reservations function, all aspects of conference and client center planning and extensive reception services at all Firm locations globally. The Resident District Manager will ensure that all staff members deliver superior customer service in all aspects of the operation.
Key Responsibilities:
Oversight of directing and evaluating the activities of the Conference Planning, Reservations and Reception teams.
Lead daily operations through direct interface and communication with the lead members of each team.
Work with the client to ensure that goals and expectations are understood and then communicating such to the staff and incorporating them into the Rapport operation.
Maintain close communications with the client to ensure that the Rapport staff is going above and beyonds on an ongoing basis.
Develop Quarterly Action Plans for the completion of projects designed to improve services and enhance customer satisfaction.
Ensure appropriate standard operating procedures are in place for all functions.
Ensure current policies, procedures and guidelines are being followed by associates.
Establish and maintain excellent working relationships with key internal departments, as well as with external vendors supporting the Firm at the relevant locations.
Conduct weekly staff meetings.
Conducting quarterly operations reviews with client.
Manage the Rapport Quality Assurance process within Reception, Reservations, and Conference Planning.
Remain at the forefront of industry trends; suggest creative ideas to improve on space innovation and guest experience.:
Manage all human resources functions related to Rapport associates, including the recruiting, hiring, initial training and ongoing professional development of staff members.
Manage implementation of necessary administrative duties such as scheduling, payroll, etc.
Manage all financial aspects of the Conference Planning, Reservations and Reception functions, ensuring accurate and timely reporting.
Continually monitor payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business.
Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditure of company funds.
Key Competencies:
Excellent organizational, communication and administrative skills
Ability to interact with customers in a professional and pleasant manner, daily.
Ability to manage and mentor a diverse work force, providing associates with ongoing training and opportunities for career development.
Knowledge of financial reporting and experience with financial/statistical analysis.
Strong computer skills and knowledge of office technology/equipment.
Familiarity with conference room reservation/space management systems.
A consistently professional approach, including a strong sense of self- respect and integrity.
Extensive knowledge in event and space management with focus on event logistics and execution.
Ability to think strategically in terms of both short-term and long-term objectives and challenges.
A mindset to take ownership and responsibility within and outside one’s job domain.
Minimum of five years of supervisory experience.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.
Req ID: 1380470
Flik Hospitality Group
JEANNE M LANE
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