Job Information
City of New York Operations Analyst for the Division of Property Management & Client Services in New York, New York
Job Description
About the Agency:
The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
We maintain building and resident safety and health
We create opportunities for New Yorkers through housing affordability
We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
Your Team:
HPD’s Division of Property Management and Client Services (PMCS) consists of four work units and manages two major functions: 1) property services and management of city-owned properties in HPD’s jurisdiction, and 2) the city’s emergency relocation assistance program.
Your Impact:
The Division seeks a Operations Analyst to provide support and analysis for policies and procedures and liaison with HPD Tech on existing technologies that support the Divisions, as well as new technologies and initiatives. The Operations Analyst will track and document all polices and work processes within the division. They will provide expertise across the Division and will review, develop, and make recommendations on all existing policies and procedures, future goals and technology initiatives that supports those goals.
Your Role:
The Operations Analyst conducts budget and cost-benefit analyses, writes memos and reports with policy recommendations, and research grant opportunities for PMCS enhancements. Additionally, they maintain various spreadsheets and trackers for various initiatives, participate in technology solution analysis, and make recommendations for policies and procedures. Collaborating with PMCS Directors, they draft and update program manuals, coordinate responses on behalf of the division, and handle special projects as assigned.
Your Responsibilities:
The Operations Analyst is responsible for providing operational support to PMCS Directors and Assistant Commissioner.
The following scope and principal functions of the position include:
Project Manage special projects by defining project objectives, creating schedules, allocating resources, managing budgets, and coordinating and communicating with team members and stakeholders.
Conduct budget analysis to track expenditures, forecast future financial needs, and perform cost-benefit analyses to determine the financial feasibility of proposed initiatives, identifying potential risks and benefits.
Write memos and reports for various assignments, as well as with policy recommendations for management.
Research grant opportunities for PMCS enhancements.
Maintain and update various spreadsheets and other PMCS trackers for either data or work processes across the Division.
Develop research methods and interests; carry out highly complex research projects for future and current operational initiatives.
Participate in the analysis of technology solutions within the Division.
Make recommendations for new and enhancements for existing policies and procedures.
Work with PMCS Directors to draft and update program and procedure manuals.
Coordinate and respond to ticklers on behalf of the division and program units.
Handle special projects and other tasks as assigned.
Qualifications:
Must be proficient in Microsoft Office suite software.
Strong understanding of housing issues
Excellent project management and organization skills
Excellent communication and interpersonal skills
Proficiency in data analysis
Knowledge of city government operations and relevant policies
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.