Campus Pride Jobs

NY HELP Yes

Agency Homes and Community Renewal

Title Office Assistant 1 (NY HELPS)

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 06

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $35177 to $43521 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 25 Beaver St

City New York

State NY

Zip Code 10004

Minimum Qualifications QUALIFICATIONS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS: There are no minimum education or experience requirements for this title.COMPETITIVE MINIMUM QUALIFICATIONS:Must be immediately reachable on the Civil Service list or eligible for transfer.70.1 TRANSFER QUALIFICATIONS:One year of permanent or contingent permanent service in an eligible title for transfer determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. The GOT-IT site will inform you if your title is transferrable.55B/C QUALIFICATIONS: Candidates must meet the open competitive minimum qualifications for this position. Please be sure to submit your 55B/C letter.

Duties Description • Responsible for daily coverage of the reception desk at Beaver Street; ensure appropriate coverage during all business hours.• Greet visitors and notify appropriate staff when guests arrive.• Receive and route centralized calls and emails to appropriate staff; conduct follow up calls or draft written responses upon request; respond to all customer inquiries in a polite and timely manner.• Respond to telephone inquiries and forward calls to the appropriate person. • Assist clients and property owners/managers with their queries and complaints, and track resolution; provide accurate, basic information regarding the Section 8 program and respond to routine questions. • Develop a tracking system to maintain log of inquiries and complaints and their outcome.• Meet and greet visitors; manage access to private office space. • Help with organizing incoming mail and documents for scanning. • Assist in uploading e-mail and e-faxes to content server. • Generate reports from Section 8 program as required and trained by supervisor.• Sort incoming mail for purpose of scanning.• Generate reports from Section 8 program as required and trained by supervisor.• Must have the ability to safeguard confidential and sensitive information.• Other duties may be assigned.

Additional Comments Please provide a current resume. Please note the vacancy ID in the subject line of your email when applying. If you are applying from Indeed, please indicate the location of the position and paste the job duties into your reply.**PLEASE NOTE: If you are brand new to state service, you will start at the hiring rate of this position which is $35,177, plus the location pay of $3,400.NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.

Some positions may require additional credentials or a background check to verify your identity.

Name HR

Telephone

Fax

Email Address job.opportunities@hcr.ny.gov

Address

Street 38-40 State St.

Room 2N

City Albany

State NY

Zip Code 12207

Notes on Applying Please provide a current resume. Please note the vacancy ID in the subject line of your email when applying. If you are applying from Indeed, please indicate the location of the position and paste the job duties into your reply.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.**PLEASE NOTE: If you are brand new to state service, you will start at the hiring rate of this position which is $35,177, plus the location pay of $3,400.