Job Information
American Express Manager-Compliance, Privacy Training & Communication in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The American Express Global Privacy Oversight team are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.
As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.
This position is based in the United States (US) and reports to the Director, Global Privacy Program
Do you want to set the tone for how we manage and mitigate Privacy risks in an increasingly complex regulatory landscape? Then, you could be our next Privacy Training & Communications Manager!
Core Responsibilities include:
The Manager, Privacy Training & Communication is responsible for designing, implementing, and managing comprehensive privacy training and communications programs tailored to the organization's needs. This role involves developing enterprise-wide and role-based privacy training, overseeing a robust professional learning and development program, and managing privacy communications.
Key Responsibilities:
Training Strategy & Development:
Develop a strategic vision and roadmap for privacy training initiatives aligned with organizational goals and regulatory requirements.
Use instructional design principles and methodologies to design, storyboard, develop, and implement enterprise-wide and role-based e-learning and other training courses (e.g. train-the-trainer, instructor-led training) to facilitate the implementation of privacy policies, laws, and regulations.
Collaborate with privacy subject matter experts, business teams, legal counsel, and key stakeholders to develop best in class learning content.
Develop learning resources such as PowerPoint decks, handbooks, manuals, and job aids to support program governance and/or enterprise learning initiatives.
Deliver training, measure training effectiveness, and implement training improvement plans.
Perform course management tasks within the enterprise Learning Management System (LMS).
Professional Learning and Development:
Establish a structured professional development program focused on privacy and data protection, including certifications, courses, and workshops.
Collaborate with external training providers, industry associations, and professional organizations to offer relevant training opportunities and resources.
Track and report on participation and progress in professional development activities.
Communication
Develop and implement a comprehensive communication and awareness strategy to promote a strong privacy culture across the Company.
Develop and maintain organizational communications, such as intranet page and newsletters, to ensure colleagues have knowledge of privacy resources and events.
Plan and execute annual Data Privacy Week events.
Minimum Qualifications
Three (3) or more years of experience in training and communication design supporting a Privacy (preferred), Compliance, Cybersecurity or Risk Management function.
Three (3) or more years of experience designing, delivering, and managing training, learning and development programs.
Three (3) or more years of experience developing enterprise-wide communications strategies and executing awareness-raising campaigns, leveraging a multitude of communications channels (intranet, emails, social media, printed assets, townhalls/events, etc.).
Must possess an understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations to develop Privacy training courses which grab the audience’s attention, and make people ‘ sit up and listen ’.
Experienced in using innovative training techniques including Gamification, Scenario-based training, real-life case studies, Branching, etc.
Proficiency in learning management systems (LMS) and experience with instructional design tools, including but not limited to: Articulate, Captivate, Lectora, and/or Storyline. Fluency programming with variables and functions (Advanced Actions preferred).
Proficiency in using Communications management tools (Mailchimp, BananaTag, Sharepoint, Microsoft Teams/Slack, Mural, etc.).Strong project management abilities, including the capacity to plan, organize, and execute multiple training initiatives concurrently.
Effective communication and presentation skills, with the ability to convey complex concepts in a clear and understandable manner.
Excellent written communications skills.
(Advantageous) Good knowledge of Data Analytics techniques to measure the effectiveness of the training and awareness efforts being undertaken.
Preferred Qualifications:
IAPP Privacy qualification (CIPP-E/CIPP-US).
Bachelor's or Masters in Instructional Design, Adult Education, Communications or related degree.
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Compliance
Primary Location: US-New York-New York
Other Locations: US-Utah-Sandy, US-Arizona-Phoenix, US-Florida-Sunrise
Schedule Full-time
Req ID: 24009782