Job Information
HSS Manager - Business Operations in New York, New York
Overview
How you move is why we’re here. ® Now more than ever.
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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of theMagnetAward for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Business Operations Manager
Service Lines
Full-Time
Position Summary:
The Business Operations Manager offers an extraordinary opportunity to be an integral leader of this world class, groundbreaking institution, working collaboratively with physicians and their staff to ensure strategic initiatives are met through optimal physician practice performance. This is a critical role overseeing day-to-day operations of the physician practices and maintaining connectivity and alignment to overall Service Line goals.
The Service Lines Department is focused on strategic and operational support of the medical staff and their offices of these Services, collaboratively defining strategy, and executing operational initiatives to support strategic goals. To that end, the Business Operations Manager is responsible for managing daily physician practice processes which enable success of the strategic and operational goals of the Service.
The Business Operations Manager reports to the Director within relevant service line and will have direct supervisory responsibilities of office managers within relevant service line and indirect supervisory responsibility of all physician office staff.
Administration:
Organize and plan all Service Line committee meetings at the direction of the Chief Administrator and/or Director, maintaining minutes and communicating follow ups and next steps
Develop agendas, plan, and lead Service Line Office Manager meetings with Director
Assist with oversight of academic calendar, physician call schedules, and events
Ensure appropriate coordination of resident, fellow, and attending time/schedules
Function as a liaison between the service, hospital administration and other hospital departments
Monitor daily departmental operations ensuring excellence in care and thorough compliance with hospital policies, procedures and practice standards
Develop and maintain departmental policies and procedures.
Regular review dashboards and key performance indicators (KPIs) / metrics to proactively identify areas of opportunity for improvement; share and educate office staff on KPIs
Assist Physician offices with service recovery and patient experience escalation when required
Assist departmental leadership in the preparation of presentations as needed
Complete other administrative tasks and projects as needed
Partner with Departmental leadership with the preparation and analysis of performance metrics, budgetary and service reports
Physician Office Management:
Build and maintain all recurring outpatient scheduling templates and physician practice schedules
Responsible for management of Dimensions timekeeping for physician offices
Perform practice, physician productivity, template utilization, and quality assessments to identify opportunities for improvement, using data and stakeholder feedback to inform opportunity identification; partner with Service Line Director to design and execute process or performance improvement plans to realize opportunities
Proactively monitor office compliance with ambulatory surgery length of stay initiative scheduling, copay collection rates, physician office phone answer rates
Responsible for hiring, training, retention, and performance management of physician office staff
Collaborate with HR to facilitate offboarding processes for physician office staff
Coach Office Managers within service to take on more managerial responsibilities
Oversee daily operations and critical business functions for physician offices
Checks-in on offices weekly and ensures follow through of takeaways
Assist with new hire interviewing and onboarding activities
Ensure physician office staff are onboarded to Service Line specific workflows and ensure ongoing compliance with policies/procedures/workflows
Provide Manager overseeing floaters with feedback on all floaters in assigned practices utilizing the floater assessment form
Perform probationary and annual performance evaluations for all office staff in partnership with Director, create and monitor performance development plans when necessary
Collaborate with Educational trainer to ensure educational programs and in-services for staff competencies are maintained
Backup management of float employees and temp staffing (when needed)
Marketing and Public Relations:
Partner with colleagues in marketing department as directed by service leadership on activities related to marketing, media, and advertising initiatives, including media opportunities, website development, and developing printed materials
Assist in the coordination of special projects.
Qualifications
Education:
Promote and assist with development of educational programs for patients
Ensure service meets goals relating to training and education
Ensure management of academic calendar / conference schedule for service
Function as a liaison between the service and HSS Education Department
Development and distribution of communication materials
Requirements:
Bachelor degree required
Master Degree preferred
4+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA, etc.)
Experience managing direct reports
Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
Advanced proficiency with MS Office, including: Word, Excel, Outlook, Project, Visio and PowerPoint
Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment
Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization
Must possess ability to learn new software tools & systems as required on the job.
Other Requirements
#LI-TA1#LI-Hybrid
Pay Range - Minimum
USD $95,000.00/Yr.
Pay Range - Maximum
USD $110,000.00/Yr.
Posted Date1 week ago(6/18/2024 9:43 AM)
Job ID2024-19640
LocationUS-NY-New York
CategoryInnovation & Strategic Operations
Emp StatusRegular Full-Time
Hours per Week35
ShiftDays