Job Information
The Metropolitan Museum of Art Incident Response Manager in New York, New York
About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITES & DUTIES:
As the Incident Response Manager and part of the Security Frontline Team, you will overtly and covertly analyze potential threats and hostile activity by stopping threats before they manifest; manage the Special Officers; investigate; provide executive protection; facilitate security awareness training; and oversee loss prevention. You will oversee the protection of the Museum's priceless art collection and ensuring the safety of the staff, volunteers and the visiting public.
PRIMARY RESPONSIBILIES & DUTIES:
Manage the Met’s Special Officer program, to include training and development of Special Officers
Facilitate Museum wide security awareness training, to include active shooter training
Perform high-level covert & overt executive protection, planning, and logistical support dignitaries, VIPs, and local/state/federal/world leaders while maintaining a low-profile
Provide real-time information and support to the Security Intelligence Unit
Establish and maintain effective emergency response protocols, including fire safety and medical response procedures.
Notify the Security Operation Center, Intelligence Unit, and Security Leadership of any irregularities, suspicious activities, security breaches and/or safety hazards. Document and report incidents in MET case management system of noteworthy developments, investigations, and incidents.
Engage with suspicious persons and use appropriate escalation of force level up to and including armed response as dictated by the situation and protocol
Manage the Loss Prevention program and regularly analyzes and review incident trends to advise Met Retail Management of action steps that can be used to prevent shoplifting and inventory shrinkage.
Assist the Associate Chief Security Officers with investigative needs, to include providing support with internal or external partners. Investigative support may include loss of assets (including confidential and proprietary information) and violations of Museum & Security Department Policies
Identify, monitor, record details of suspicious behaviors and patterns by unknown individuals, to include unusual or prolonged interest in the Security Departments Frontline Security Force deployments; probing questions of Security personnel about capabilities; penetration tests of security systems or screening procedures; observing security patterns or procedures; and suspicious vehicles entering, leaving, or parking in the Museum garages.
Manage and/or directly participate in the development and implementation of security plans in support of Museum Special Events
Identify potential escalating situations and identify and mitigate escalated behavior through proactive and effective communication skills and techniques, both verbal and non-verbal.
Routinely monitor the interior and exterior spaces of the Museum to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, suspicious behavior, and unauthorized persons in restricted spaces.
Respond to incidents involving the Museum’s art collection, fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, and other incidents and Act as the liaison to local law enforcement and other government agencies.
Any duties as assigned by the Associate CSO for Frontline Security Operations, Deputy Chief Security Officer or Chief Security Officer.
EDUCATION AND EXPERIENCE:
High school Degree
NYC Pistol Permit (Required)
NY Armed Guard License (Required)
Must have at least 15-years of prior law enforcement experience
Proven experience in security management, law enforcement, military, or fire department operations, with at least 5 years in a supervisory or leadership role.
Preferred higher level of education of AA degree or higher
Proficiency in New York City Fire Safety codes and regulations, National Fire Protection Association (NFPA) Life Safety Codes
Prior Investigative Experience
Experience in the security loss prevention
Valid full carry permit and Valid Armed Guard License
Proficient in the use of Firearms
Attend quarterly firearms and tactical training
Ability to work calmly and efficiently, particularly when under duress.
Capable to work on your feet for extended periods
Trained in de-escalation techniques
Customer service and public relations skills
Ability to perform and demonstrate self-control under difficult circumstances
Leadership skills and a positive attitude
Communication skills, both written and verbal
Committed, Reliable and Trustworthy
Must be willing to work on a shift schedule (including weekends, holidays and non-business hours) and have flexible availability. This includes the ability to work an extended schedule during crisis periods.
COMPENSATION RANGE:
Pay Range: $95,000.00 - $100,000.00 / Annually
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
Location Requirements
At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org .
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.