Job Information
Publicis Groupe Group Director, Program Manager in New York, New York
Company Description
Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore and Shanghai. Our first ad for Levi’s showed a black sheep traveling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.
Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.
*Our Talent Philosophy: *
In hiring, BBH looks for two characteristics: being good, and being nice. Being only one of these is not in our DNA.
Job Description
We are currently seeking a full-time Group Director, Program Manager to join our team in our NY office.
The Group Director, Program Manager is responsible for the health and quality of a large-scale client program, or large portfolio of programs, focusing on profitability, operational and delivery efficiency, risk mitigation and resolution; and the assembly, mentorship, and management of a highly effective Program Management team, comprised of 5-10+ Associate to Director levels. The Group Director role serves as a business partner for the Global Client Leader in driving operational strategy, process, organizational design, and problem/risk mitigation, managing $40-50MM+ in revenue.
The ideal candidate should have extensive experience structuring and leading multi-million-dollar global marketing and advertising programs comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Public Relations, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (film, social, print, digital, activation, etc.) is required. Extensive experience managing complex P&Ls involving multiple agency partners is required.
They will also possess a proven ability to represent and advocate for the Program Management discipline with organization leadership, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve business challenges and develop operational processes that adapt to evolving business challenges, best practices and industry standards.
Responsibilities:
Partner with key organizational and client leadership to develop and instill processes, workflows and tools that support the profitable delivery of client work. Contribute to a culture of delivery efficiency and excellence with direct reports and a larger Program department.
Responsible for leading a team in the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $40-50MM+ annually.
Partner with Global Client and Finance leads to actively manage business challenges, client relationships, MSAs, develop annual scopes and contracts, and ensure profitability. Be the go-to business partner for operational process development and implementation, organizational structure and design, and risk identification and mitigation. Actively cultivate relationships with Client Procurement and PMO.
Partner with Creative leadership to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
Develop and encourage the highest standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.
Champion departmental values, vision, direction and responsibilities with leadership teams. Actively partner with Leadership to introduce new learnings, opportunities, and areas of growth to the Program Management department and Agency.
Partner with internal stakeholders to continuously audit and optimize existing operational processes and systems, ensuring buy-in and compliance within the departments.
Provide solutions-oriented leadership with an expert ability to creatively solve complex problems with a positive, professional demeanor and a high degree of emotional intelligence.
Partner with Global Client Directors to manage overall client relationships and actively partner to develop new ideas to clients to enhance their business and grow revenue. Introduce offerings to the relationship where appropriate.
Proactively manage, provide guidance, and develop clear communication standards around program and business-related risks, including mitigation planning and crisis management.
Qualifications
15+ years' experience in a creative services organization working with global brands and leading senior cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
8-10 years' experience managing a team of Program Managers/Project Managers at all levels.
Demonstrated and proven experience in managing portfolios of $40MM+ annually, owning and managing scoping, staffing, client agreements (SOWs, MSAs, vendor contracts), estimates, profitability, partnering with Client and Agency leads to run engagements at scale.
6-8 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
Demonstrated ability to work on multiple projects at once.
A self-starter who is curious.
Extremely detail-oriented and organized.
Excellent writing and communication skills.
Cool, calm, collected and collaborative.
Strong understanding of 360 campaigns and productions.
Strong sense of design and experience with industry leading creative output.
Proficient in MS Office applications, Adobe Acrobat Professional, Google Apps
Basic understanding of Adobe Creative Suite
Additional Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.