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The Trustees of Columbia University in the City of New York Director, Shared Services in New York, New York

  • Job Type: Officer of Administration- Regular/Temporary: Regular- Hours Per Week: 35- Salary Range: $130,000 - $150,000The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.Position SummaryReporting to the Assistant Vice President (AVP) of Human Resources for Columbia University Facilities and Operations (CUF&O) the Director of HR Shared Services serves as a key project team member on cross-functional projects within the CUFO Human Resources Office, often involved with Directors in partnership with senior management of client group on strategic initiatives. The Director of Shared Services is responsible for developing capabilities and improve contribution of Shared Services Group to support CUFO departments. Works closely with other HR Directors within CUFO to support business leaders and their departments to achieve their goals with effective HR-related programs in workforce planning, learning, performance management, succession planning, engagement, and retention programs.Responsibilities- The Director will collaborate closely with HR Directors in organizational planning and design focused on HR initiatives and operational plans. They will play a leadership role in proactively provide innovative ideas for process, departmental and organizational improvements.- Working together with the CUFO HR Team and the University Human Resources Team, the Director plays a critical role in cultivating relationships that enhance the reputation of Columbia University's Facilities and Operations as an employer of choice.- Directs the planning, development, and implementation of HR strategies to expand the capabilities of Shared Services. Using broad strategic thinking seeks improvements and addresses challenges that can change the operations of the overall department. Ensures smooth implementation of end-to-end HR processes which may include employee lifecycle HR processes such as New Hire Integration, Relocations, Leaves, Learning and Development. Responsible for the selection, development, and evaluation of personnel in the Shared Services group to ensure the efficient operation of the function.- The Director plays a central role in data management and analysis to inform leadership decision-making and will analyze trends and make recommendations on ongoing service improvement efforts for the services provided by the CUF&O Human Resources office. Ensures that HR-related programs are carried out in accordance with Columbia University's policies and procedures and provides support with respect to the interpretation of policies and procedures.- The Director will work closely with other CUFO HR Directors, University Client Services, EOAA, and other University Offices to provide guidance and counseling as needed to managers and employees on issues impacting the work environment.- Partner with senior leadership on learning and development initiatives; Create and introduce a training and development culture; Oversee the planning, implementation, and resource development for staff training; Design and deliver effective training to staff in key competency areas.- Work closely with CUFO HR Directors to identify, coordinate, and help implement training needs to ensure each individual can achieve performance goals; Provide specialized training for managers and prospective managers; Coach employees and supervisors on subjects such as career, performance, and leadership development plans. Conduct internal investigations as needed and appropriately resolve grievances and complaints.- Maintain discretion and professionalism while dealing with highly confidential information. Perform other duties as assigned or requestedMinimum Qualifications- Bachelor's degree required. A minimum of seven years of relevant experience in Human Resources is required.- Must have at least two years of demonstrated successful business partnership within large organizations preferably in higher education and/or facilities management field.- A minimum of two or more years of experience in setting up/managing HR shared services operations for a Shared Services delivery organization.- Ability to function independently and under pressure and to exercise a high degree of professionalism, diplomacy, discretion, and good judgment in sensitive, and confidential matters required.- Demonstrated ability to develop and maintain highly effective relationships, externally and internally. Knowledge of principles and practices of HR Management required.- Strong interpersonal, presentation, oral, and written communications. Weekends or off-hour work may be required on occasion.- Excellent writing and oral communication skills; attention to detail and ability to multi-task required; a customer service orientation and strong problem-solving skills; demonstrated tact, discretion, and diplomacy.- Must be organized and detail and task-oriented with the ability to establish priorities and follow up on multiple issues in a time-sensitive manner.- Must be comfortable working under pressure, without supervision, and demonstrate sound independent judgment. Strong analytical skills necessary.- Strong comfort level handling highly confidential and sensitive informationEqual Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly