Job Information
Insight Global Desktop Support Technician (NYC, Onsite 5x/week) in New York, New York
Job Description
* The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
* Provide technical support for users of desktop hardware and software; users can be in remote locations
* Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
* Troubleshoot printers and copier interfaces
* Track and resolve incidents and requests in an incident management system
* Perform a variety of support activities including inventory and coordination with outside technology vendors
* Work overtime hours, weekend hours and on-call hours as required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Onsite 5x/week in New York City, NY
5+ years Desktop Support Experience - configuring, installing, troubleshooting and repairing printers, PC and laptops
Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)
Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices
Bachelor's degree preferred
Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
Proficiency in troubleshooting desktop computer issues, both hardware and software
Experience with supporting mobile devices null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.