Job Information
BARCLAYS BANK CRM Technical Business Analyst (Salesforce) in New York, New York
CRM Technical Business Analyst (Salesforce)
New York, NY
As a Barclays, the CRM Technical Business Analyst (Salesforce) based in New York you will be working closely with various stakeholders within IT, Control functions and the business to define the requirements for the CRM for Banking salesforce.com platform, work with the globally distributed development team to deliver on those requirements and also help with the testing of the deliveries. They will also help with the day-to-day management of the projects that the CRM for Banking platform team is working on.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
$95,000 - $115,000
"The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available."
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager
What will you be doing?
\* Participating in requirements gathering & definition, analysis, and design phases
\* Acting as liaison and coordinator between stakeholders and technology team, communicating effectively with each group using their preferred vocabularies
\* Assisting with testing cycles, utilizing offshore testing team and coordinating business involvement
\* Answering queries in the support queue and maintaining the issues/features tracking database
\* Monitoring solution quality and advising project manager and team leads on areas for process improvement
\* Assisting the team in evaluating trade-offs between quality, features and delivery
\* Evaluating current business processes to identify potential areas of improvement
\* Keeping user training documentation up-to-date, and training users as necessary
What we're looking for:
\* Solid experience in an Investment banking environment, with excellent skills in analyzing business processes, supporting data structures, and recommending improvements
\* Solid experience working as part of an agile development team
\* Knowledge of SQL, software development and SDLC
\* Undergraduate degree in Computer Science or equivalent field
Skills that will help you in the role:
\* Master's degree in a technical field
\* Excellent analytical skills and ability to use them in multiple user and IT environments globally
\* Knowledge of Salesforce (nice to have)
\* Proactive team player with well-developed interpersonal skills, flexibility, and ability to handle multiple tasks, and handle a fast-paced environment
Where will you be working?
You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.
\#LI-Hybrid
\#architecture
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.