ARAMARK Concept Innovation Manager - Harvest Table in New York, New York
Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.
Harvest Table Culinary Group is an independent division of Aramark and a pioneer in collegiate food service. We are proud to offer innovative, authentic and personalized food experiences to each unique college and university we serve. We invite you to apply and grow with our team of world-class chefs, hospitality managers and experts in every area of campus dining, planning and execution. Learn more at www.harvesttableculinary.com.
Executes and supports Harvest Table Proprietary Concept Strategy (residential and retail restaurants) and is responsible for the Proprietary Portfolio of both new and existing concepts relative to training, adherence to standards and performance. Serves as a brand coach, assisting account teams with interpretation, understanding and execution of brand requirements, ensuring that concepts consistently deliver a guest experience aligned with Harvest Table's mission and values. Reports directly to the Director of Guest Experience with regular collaboration with the Harvest Table Brand Team and Culinary Brigade. Plans and provides on-site assistance for the opening of concepts and/or account transformations.
Key Attributes and Responsibilities:
Specific responsibilities include but not limited to:
Schedules and conducts training of standards and strategies for all proprietary solutions including, but not limited to: Y.E.S. culture training, The Harvest Table Effect/Telling Our Food Story, Digital platforms, and new retail brands.
Collaborates regularly with the Harvest Table Leadership Team (including the Culinary Brigade, Health and Wellness Team, and the Brand Team) to identify specific account and/or individual training needs to ensure we provide authentic, collaborative, and personalized experiences.
Creates "Harvest Table Effect" account level strategies and support.
Ensure accounts are creating "The Harvest Table Effect" and accurately telling our food story. Surfaces needed resources to improve performance.
Communicates successes and challenges to the Harvest Table Leadership Team.
Has finger on the pulse of homegrown (local account created) innovations. Communicates these programs to Director of Guest Experience and Harvest Table Brand Team for scale across the brand.
Serves as a brand emulator rooted in the Harvest Table way.
Supports new business development and retention efforts in collaboration with the Harvest Table Leadership Team.
Assists in new account openings and Aramark transformations by ensuring the brand is implemented correctly.
Conducts site visits as needed or by request to coach and assist account teams in the proper execution of the brand/proprietary concepts.
Partners with and support local account teams to develop and implement plans to improve upon current performance.
The ideal candidate will have the following professional experience and skills:
Bachelor's Degree in marketing, communications, public relations, business administration or other related field
Position may require occasional lifting, carrying, pushing and/or pulling of up to 20lbs
Experience in training of guest service associates and account management teams
Willingness to travel 70-80% of the time
Excellent communicator and creative thinker, with an ability to use both data and experience to make informed decisions; proven experience (3+ years) with effective client communications/interactions
Strong written, verbal, and technical (computer) communication skills with thorough attention to detail
Superior program management skills, including demonstrated ability to drive clear results and actions with consistent and clear performance communications
Ability to interact and influence at all levels of the organization
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.