Job Information
Weill Cornell Medical College Clinical Administrative Specialist in New York, New York
Title: Clinical Administrative Specialist
Location: Upper East Side
Org Unit: Memory Disorders
Work Days: Monday-Friday
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $29.15 - $33.90
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Under direction, provides patient care, administrative, and billing support to clinicians and administrative staff. Under guidance, provides a wide range of administrative and secretarial support to senior staff within the department.
Job Responsibilities
Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
Provides front desk, check-in/out coverage as needed. Greet patients, collects/confirms demographic information, documents visit details, collects & distributes registration information and notifies clinical team when patients are ready to see physician
Assists clinicians in properly coding patient appointment types. Collects co-pays, checks out patient and schedules follow-up care. Addresses post care issues such as insurance coverage, billing, etc. Performs reconciliation of end of day POS payments.
Answers and screens phone calls and updates patient information as required. Provides phone coverage for busy practice.
Scans patient documents in the EPIC system on a timely basis. Ensures all patient files are updated within the system.
Provides billing and collection services to all assigned clinicians. Inputs charges and applies payments.
Researches and performs collection follow-ups on patient accounts; including following up with patients and clinicians.
Reviews regular reports for account maintenance (i.e. rejection reports, edit reports, missing charges, etc.) with appropriate follow/up.
Meets with physicians to arrange and implement collection plans as needed, including review of account receivables.
Identifies areas of improvement for the front desk and office flow.
Assists in the training of new staff members on the practice’s standard of operations and policies regarding patient care and billing related activities.
Assists in maintaining waiting areas in a neat and tidy condition
Educates patients about the patient portal and encourages patient participation.
Coordinates calendars and schedules appointments and meetings. Prioritizes requests for meetings and coordinates the necessary arrangements for meetings.
Responsible for travel and conference arrangements. Organizes itinerary, makes appropriate reservations for travel and accommodations.
Prepares and processes travel reimbursements.
Responsible for disbursement/reimbursement activities as needed.
Education
- High School Diploma
Experience
Bachelor's degree preferred.
Approximately 3 years of related experience providing secretarial support to senior leadership.
Some medical billing office experience is preferred.
Experience with computerized billing systems and third party reimbursement desired.
Word processing skills required.
Knowledge of medical terminology preferred.
Knowledge, Skills and Abilities
Demonstrated proficiency with MS Office Suite and database applications.
Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".
Demonstrated organizational skills and ability to pay close attention to detail.
Licenses and Certifications
Working Conditions/Physical Demands
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.