Job Information
City of New York CLIENT SERVICES COORDINATOR in New York, New York
Job Description
The Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) develops policies and programs, provides training and prevention education, conducts research and evaluations, performs community outreach, and operates the New York City Family Justice Centers. The Office collaborates with City agencies and community stakeholders to ensure access to inclusive services for survivors of domestic and gender-based violence (GBV).
The Mayor’s Office to End Domestic and Gender-Based Violence is recruiting for one (1) Community Coordinator to function as a CLIENT SERVICES COORDINATOR. Under the supervision of the Executive Director, the Client Services Coordinator assists with the coordination of the delivery of domestic and gender-based violence services to clients at the Queens FJC (QFJC). This work includes, but is not limited to:
The Client Services Coordinator will:
- Assist in the coordination of the delivery of client services at the QFJC by supporting the
Executive and Deputy Director with regard to addressing client coordination and service
provision issues.
- Assist in the development of new linkages and referrals for specialized client services, which
include family violence, elder abuse, trafficking, and sexual assault and provide support and
assistance to partner agency staff with making appropriate offsite referrals and linkages.
- Work closely with partner agency staff on high-risk cases and liaise with the Mayor’s Office
and other city agencies when applicable.
- Liaise with District Attorney’s Office and their victim support staff to arrange mutual referrals,
as appropriate.
- Assist in the training of all on-site partners, including new staff, interns and volunteers on
procedures, forms, protocols, and use of FJC application to support client service coordination.
- Respond to requests by clients for assistance made via phone to our main line as well as
correspondence received by ENDGBV’s main office.
- Assist in the management, coordination, and administration of the existing QFJC economic
empowerment classes and other on-site client programs and special events including
scheduling, ordering of materials and assistance with recruitment.
- Conduct regular trainings at the QFJC in the areas of economic empowerment and client
service coordination.
- Develop a comprehensive directory of financial empowerment programming and other
social service programming available for QFJC clients.
- Assist with outreach events when needed, including covering possible night and weekend
events.
Perform all requested duties related to the administration of the QFJC.
Perform other duties, as deemed necessary by the Executive Director.
Work Location: 126-02 82nd Avenue, Kew Gardens, NY 11415
Hours/Schedule: Monday-Friday, 9:00 a.m. to 5:00 p.m.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.