Job Information
WTW Client Care Outbound Sales Representative in New York, New York
The Client Care Representative is responsible for supporting our domestic and mid-market clients. Role will respond to inbound calls/queries, and generate leads through outbound calling/marketing campaigns. This position requires product sales and servicing experience, self-motivation and is a seasoned sales professional. A basic understanding of how survey data influences compensation planning, reward benchmarking and how to respond to RDI/W&R/Software sales opportunities. The individual will work with clients to resolve product/service issues, support internal/external clients navigating platforms, troubleshoot technical problems (inc RDI Store) and provide support
The Role
Relationship Building & Client Servicing
Manage participation and order process for both domenstic and mid-market clients/prospects through order solicition, marketing campaigns, personalized email campaigns and upsell/cross sell
Assist with job matching, data submission, data cleaning, queries and demos/training
Respond to primary empty cart and all RDI Store related questions/issues
Support RDI Industry Teams to follow-up with key targets for participation and orders
Identify Additional Sales Opportunities
Contribute to RDI annual revenue goal by supporting renewal report sales, upselling products & outbound sales calls
Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities
Indentify International Sales opportunities (GDA) and Software Sales opportunities then field to appropriate BD
Manage competitor orders and third party order verification (MarketPay/PayScale/PF/Salary.com)
Survey Development
Partners with marketing/other RDI teams to develop/execute campaigns to target participants/product sales
Collaborate and seek out synergies with affiliated practices to achieve common goals/objectives through industry collaboration
Training and Development
Support team in learning product, job match and solution focused conversations as required
Support team to conduct training and demos in our client facing online tools (clients and consultants)
The Requirements
Experience in a corporate environment, selling or delivering high level customer service
Compensation/Reward/Software or related HR knowledge required
Proven track record of maintaining and growing client relationships
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.
Compensation
The base salary compensation range being offered for this role is $75,000-$101,750 USD. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets