Job Information
City of New York Change Management Coordinator in New York, New York
Job Description
With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.
The Office of Change Management is within the Division of the Operations & Administration, which is responsible for maintaining efficiency and effectiveness throughout the agency and ensuring that all programs have the resources, tools, and support they need to succeed. The Office of Change Management provides a structured process for planning and implementing innovative ways of operating. The Office’s current primary project is transitioning staff and a network of community partners from one enterprise-wide system to another. There are over 2,500 users impacted by this change process.
The Office of Change Management seeks a motivated coordinator experienced at engaging their community and organization in the design, development and implementation of successful projects and change efforts. They key job tasks for this position are:
Visits with agency community providers to assess efficiency enhancements.
Collaborates on developing community change management plans.
Coordinates the implementation of the CM plans.
Conducts organizational research to understand current state and to recommend future state opportunities.
Conducts market research to identify best practices.
Supports the change processes of staff and community providers through structured approaches to awareness, preparation, training, adoption, and proficiency.
Assists in the development and delivery of training programs.
Collaborates with subject matter experts on recalibrating workflows that support the change process and other efficiencies.
Assists in developing regular communications to build awareness, nurture the engagement, inspire the work of change, and congratulate the adoption as well as assists in crafting messaging that kindly demands action.
Identifies resistance and suggests mitigation strategies.
Coach staff and community providers through the change process.
Evaluates progress for alignment with Key Performance Indicators.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.