Job Information
BlackRock Aladdin Business, Aladdin Client Service, Director in New York, New York
About this role
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock’s mission is to create a better financial future for our clients. We have a responsibility to be the voice of the investor, and we represent each client fairly and equally. Constant communication with a diverse team of partners strengthens us and delivers better results for our clients. Continuous innovation helps us bring the best of BlackRock to our clients. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
The Product Expert team within Aladdin Client Services is seeking to hire a Front Office Product Support Expert and Americas team leader. Front Office Product Experts specialize in Portfolio Management Tools, Portfolio Analytics and Single Security Analytics, Performance Attribution and their core mission is to:
Build deep product and workflow expertise, handle the most complex client inquiry, provide product consulting to our clients and elevate the knowledge of the support organization Partner with developers and the broader business to build more user- and support-friendly applications and workflows, and Engage with leading investment and risk professionals from our client base on sophisticated projects.
The team is highly visible and well connected across the Aladdin Business and partners with product management/development functions to solve complex technical inquiries and help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.
Key Responsibilities
Engage with Aladdin users on our analytics models and risk reporting tools
Manage team resolving complex Aladdin user inquiry demonstrating technical knowledge of our analytics models and technical infrastructure
Drive support and product initiatives by engaging regularly with development teams
Act as key liaison between the Aladdin Client teams and Aladdin Engineering teams, and the wider BlackRock business
Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
Analyze client inquiry trends using data and user feedback and implement solutions to improve workflows and product
Identify function gaps and areas of strategic improvement from a product platform and financial modelling perspective
Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
Develop skills to become technically proficient in all workflows and analytics models within a front office product focus area: Single Security Analytics, Portfolio Risk Analytics or Performance Attribution
Develop internal talent by both as a people manager and a mentor providing learning/training opportunities, career development
Deployment of new products and functionalities with Product Managers, Developers and Product marketing
Desired Qualifications
Bachelor level degree or above
9+ years in a client facing or product role with exposure to single security valuation models, portfolio risk (VaR, stress testing, optimization) or performance attribution.
Security valuation models cover rates, credit, mortgages, derivatives
Portfolio Risk – multi-asset (public & private assets) – volatility, tail risk, stress testing
Performance attribution – equity, fixed income, multi-asset
People management experience
Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
Strong client facing analytics consulting skills
Outstanding communication and interpersonal skills
Technically proficient, experience in diagnosing root cause and ability to problem solve
CFA, FRM, CAIA or other professional qualifications a plus
A working knowledge of SQL, UNIX, java, Python or similar, and/or Aladdin
For New York City only: The salary range for this position is $185,000 - $240,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.